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Job Description

  • Put the customer first and act as a role model
  • Ensure high standards of customer service are maintained at all times
  • Coach and develop the team to approach customer and convert the sale
  • Know your market customer type and drive customer loyalty
  • Understand the key trends and identify customers’ needs
  • Reward and recognise great service at every opportunity
  • Drive ATV and conversion to achieve company targets
  • Influence and control all store KPIs, budgets, wage costs and expenses
  • Highlight & feedback commercial opportunities to Line Manager
  • Look at driving LFL and maximising profit at every opportunity
  • Ensure store teams achieve their stock loss targets and manage write offs to Company guidelines
  • Take appropriate action to improve sales performance of store & individual
  • Accountable and responsible for administration policies and procedures e.g. cash handling, stocktake, security
  • Accountable and responsible for all Health & Safety procedures
  • 100% compliance to store standards
  • Complete all daily paperwork including wall planner, scorecards and performance trackers
  • Run the floor ensuring operational and sales standards are maintained
  • Keep updated with our product and key fashion trends and what’s happening on the high street
  • Network with you competitors or centre, to drive commercial opportunities
  • Actively promote the brand by wearing the product
  • Set a high benchmark on all retail standards and strive to be the first choice for fashion value in their town or centre
  • Ensure compliance to the Company’s visual guidelines and deliver consistently in your store
  • Regularly review windows, store environment and layout for customer shop-ability
  • Manage daily replenishment, option & size checks and taking appropriate action where needed
  • Issued by Human Resources 2014 2
  • Effectively plan and ensure promotions & window schemes are actioned in line with
  • Ensure positive and constructive feedback is given to the team to drive improved performance
  • Reward and recognise top performance
  • Recruit the best people to deliver on customer service and convert sales
  • Carry out an effective induction, coach on non-negotiables and performance review
  • Train and develop staff in selling techniques and general duties i.e. cash handling,customer service, house keeping
  • Ensure the team achieve the required standard of conduct and job performance
  • Skills & Experience
  • Sales focused with keen understanding of what great retail standards look like
  • Shop floor based 90% of the time
  • Maintain integrity at all times
  • Commercial, results driven, understands KPIs and how to drive them
  • Has the ability to act and operate on their own initiative
  • Has effective communication, time management, planning and organisational skills
  • Self-awareness and self-development
  • Responsible for achieving store sales targets
  • Ensure the 5 non-negotiable standards are implemented
  • Manage stock levels and make key decisions about stock control
  • LFL growth
  • Stock Loss in line with target
  • Improved ATV and IPS target
  • Conversion target Handling store inventory, handling customer queries and complaints and meeting quality assurance objectives

Job Details

Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
10 Years
Apply Before:
Feb 05, 2018
Posting Date:
Jan 05, 2018
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Retail · 11-50 employees - Islamabad, Karachi, Lahore

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