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- Put the customer first and act as a role model
- Ensure high standards of customer service are maintained at all times
- Coach and develop the team to approach customer and convert the sale
- Know your market customer type and drive customer loyalty
- Understand the key trends and identify customers’ needs
- Reward and recognise great service at every opportunity
- Drive ATV and conversion to achieve company targets
- Influence and control all store KPIs, budgets, wage costs and expenses
- Highlight & feedback commercial opportunities to Line Manager
- Look at driving LFL and maximising profit at every opportunity
- Ensure store teams achieve their stock loss targets and manage write offs to Company guidelines
- Take appropriate action to improve sales performance of store & individual
- Accountable and responsible for administration policies and procedures e.g. cash handling, stocktake, security
- Accountable and responsible for all Health & Safety procedures
- 100% compliance to store standards
- Complete all daily paperwork including wall planner, scorecards and performance trackers
- Run the floor ensuring operational and sales standards are maintained
- Keep updated with our product and key fashion trends and what’s happening on the high street
- Network with you competitors or centre, to drive commercial opportunities
- Actively promote the brand by wearing the product
- Set a high benchmark on all retail standards and strive to be the first choice for fashion value in their town or centre
- Ensure compliance to the Company’s visual guidelines and deliver consistently in your store
- Regularly review windows, store environment and layout for customer shop-ability
- Manage daily replenishment, option & size checks and taking appropriate action where needed
- Issued by Human Resources 2014 2
- Effectively plan and ensure promotions & window schemes are actioned in line with
- Ensure positive and constructive feedback is given to the team to drive improved performance
- Reward and recognise top performance
- Recruit the best people to deliver on customer service and convert sales
- Carry out an effective induction, coach on non-negotiables and performance review
- Train and develop staff in selling techniques and general duties i.e. cash handling,customer service, house keeping
- Ensure the team achieve the required standard of conduct and job performance
- Skills & Experience
- Sales focused with keen understanding of what great retail standards look like
- Shop floor based 90% of the time
- Maintain integrity at all times
- Commercial, results driven, understands KPIs and how to drive them
- Has the ability to act and operate on their own initiative
- Has effective communication, time management, planning and organisational skills
- Self-awareness and self-development
- Responsible for achieving store sales targets
- Ensure the 5 non-negotiable standards are implemented
- Manage stock levels and make key decisions about stock control
- LFL growth
- Stock Loss in line with target
- Improved ATV and IPS target
- Conversion target Handling store inventory, handling customer queries and complaints and meeting quality assurance objectives
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
10 Years
Apply Before:
Feb 06, 2018
Posting Date:
Jan 05, 2018
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