Posted Aug 19, 2022 361 views
We are in the search for talented and experienced individuals to man our customer service department. A passionate, outgoing, and resourceful professional who is willing to go the extra mile for our customers and whose self-reliant and proactive nature can provide a steady pace of growth for the employee.
Successful candidates for this role are expected to have the following attributes:
- To provide excellent service to our customers and is enthusiastic about problem-solving with a positive attitude.
- Must have a strong command of the English language, written, spoken & listening.
- Must possess good arithmetic and computing skills, Quality conscious with attention to detail.
- Proficiency in Microsoft Office.
- Good Email writing skills & good analytical skills with an appetite for learning.
- Excellent interpersonal skills, organizational skills and confidence level to communicate with international customers and stakeholders.
- Ability to perform under pressure, Meet all performance metrics on a regular basis.
- Familiar with the use of business applications for routine operations.
- Has the ability to complete tasks in a timely manner.
- Ability to think outside the box, independently and as part of a team.
Your responsibilities will include but are not limited to the following tasks:
- Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, escalate as necessary.
- Demonstrate strong domain knowledge and communicate accurate information to the customers.
- Maintain data confidentiality.
- Gather Creditor details and update the files accordingly.
- Assign the creditors to the relevant customer.
- Contact the creditors on behalf of the customer and setting up agreement of Repayments with them.
- Update the customers regarding their creditors.
- Set up Standing Orders which includes obtaining Relevant Details from the customers and updating their files accordingly.
- Charge payments: being up to date with missed payments and chasing them respectively.
- Managing client accounts.
Shift timings
This job is for full-time employment during Pakistan Standard Time from
Monday to Thursday 12:45PM - 11.30PM.
Friday 3:00PM - 9:00PM.
Saturday 3:00PM - 9:00PM (rotational).
Skills
Job Details
Rainbow Communications Private Ltd
DFS cover a wide range of products in the UK, Offering help to consumers with unsecured debt, Funeral Plans, Utility switching helping to save money on gas and electric and conducting lifestyle surveys.
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