· Create import/export documentation.
· Assist freight forwarders and customs brokers with import and export issues associated with all shipments
· Shipment, Goods issue, shipment costs, goods receipt, create / update vendors, routes, purchase orders, shopping carts and other relevant transactions.
· Arrange, book, and confirm space on flights, freight, cargo, and other transportation methods.
· Process and ensure accuracy of customs documentation.
· Review of freight invoices to ensure rates are correct.
· Track, trace and report shipments to ensure timely delivery to all the Company’s warehouses.
· Follow-up with carriers, manage pre-alerts daily, and maintain record of all communications in files.
· Inform supervisor of problems and irregularities.
· Determines best methods for shipping to ensure customer satisfaction; thereby retaining existing business and attracting new business.
· Proactively identify problems and swiftly implement the appropriate solution.
· Act as main point of contact and resolve discrepancies and/or inaccuracies related to invoicing from import brokers, export forwarders, ocean carriers, and drayage carriers to ensure timely payment.
· Any other task assigned by the Management.