• Be in charge of running and managing the call center daily.
  • Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members
  • Set targets for all other call center agents to meet up with.
  • Organize shift patterns for other team members to ensure that customers are never left unattended.
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training sessions for all agents and participate in the recruitment of new call center agents
  • Recommend and purchase gadgets to enhance job performance at the call center
  • Conduct regular reviews of all call center agents' performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensure adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
  • American Accent preferred, Purely sales guy, able to sale product in US market.
  • Customer handling skills, Cold calling & Email Corresponding with customers.
  • Qualification: Intermediate or Graduate / A Level.

Working Hours: 7:30pm till 4:30am Monday to Friday(5 Working days)

Job Type: Full-time

Salary: Rs70,000.00 - Rs80,000.00 per month

Ability to commute/relocate:

Karachi: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Team Leader/Shift Supervisor: 2 years (Preferred)
  • International Sales: 2 years (Required)
  • B2B Us Sales: 2 years (Required)

Language:

  • Native English (Preferred)

Shift availability:

  • Night Shift (Required)

Job Details

Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
SMCH Shahrah-e-Faisal, Karachi, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
Nov 05, 2022
Posting Date:
Oct 04, 2022
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Rapid Supplies General Trading

Services · 1-10 employees - Karachi

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