General Manager

Managing a 15 rooms hotel team—including a receptionist, cook, and four housekeeping staff—requires a balance of leadership, organization, communication, and operational oversight. Here's a clear, practical guide to help you handle them effectively:

Top priority Sales & Marketing

1. Set Clear Roles & Responsibilities

Define each team member’s duties so there's no confusion:

· Receptionist: Guest check-in/out, reservations, handling inquiries, billing, and basic admin work.

· Cook: Meal preparation, kitchen cleanliness, inventory of food supplies, and menu planning (if applicable).

· Housekeeping Staff: Room cleaning, linen management, public area cleanliness, and reporting maintenance issues.

2. Create a Daily & Weekly Schedule

Plan a roster that ensures full coverage but prevents burnout:

· Use rotating shifts if needed (especially for the receptionist).

· Schedule deep cleaning tasks on low-occupancy days.

· Ensure at least one housekeeping staff is available for immediate room requests or emergencies.

3. Conduct Regular Team Briefings

Hold short daily meetings to:

· Share occupancy levels.

· Assign room-cleaning duties.

· Address any guest feedback or maintenance issues.

· Motivate the team with recognition or goals.

4. Foster Communication

· Use a shared notebook or WhatsApp group for quick updates and shift changes.

· Encourage your staff to report issues or ideas without fear.

5. Monitor Quality & Guest Satisfaction

· Do random checks of rooms after cleaning.

· Taste test meals occasionally.

· Review guest feedback and reviews daily or weekly and share highlights with staff.

6. Train & Cross-Train Your Team

· Provide basic training on customer service, hygiene, and emergency procedures.

· Cross-train team members (e.g., a housekeeper can assist in the kitchen if needed or the receptionist can guide a guest to a room).

7. Manage Inventory & Supplies

· Housekeeping: Track linen, cleaning supplies, and amenities.

· Kitchen: Monitor food stock, expiry dates, and equipment.

· Reception: Ensure forms, brochures, and technology are functional.

8. Lead by Example

· Be punctual, professional, and respectful.

· Step in to help during emergencies or peak times—it builds morale and teamwork.

9. Handle Conflicts Fairly

· Address staff complaints or conflicts quickly and privately.

· Use mediation techniques—listen to both sides and find a fair solution.

10. Recognize and Reward Good Work

· Say thank you.

· Give small bonuses or public praise for exceptional work.

· Create a “Employee of the Month” system, even if informal.

Skills

Hotel Asset Management Corporate Affairs Administrative Management Hotel Management Multitasking Skills Event Marketing Strategies Communication Skills

Job Details

Industry:

Banking/Financial Services

Functional Area:

Hotel/Restaurant Management

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Contract

Job Location:

Nathia Gali, Abbottabad, Pakistan

Gender:

Male

Age:

35 - 55 Years

Minimum Education:

Masters

Degree Title:

Masters in Hospitality Management

Career Level:

GM / CEO / Country Head / President

Minimum Experience:

5 Years (Must have experience in the relevant field.)

Apply Before:

Jul 22, 2025

Posting Date:

Jun 21, 2025

Ravi Group of Companies

Banking/Financial Services · 601-1000 employees - Abbottabad

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