Customer Service Representative

You will play a vital role in representing our brand and engaging with our audience across various social media platforms. You will be responsible for providing timely and personalized responses to customer inquiries, addressing concerns, and fostering positive interactions to enhance the overall customer experience.

Responsibilities:

Monitor and manage our company's social media accounts, including but not limited to Facebook, Instagram, Twitter, and LinkedIn.
Respond promptly to customer inquiries, comments, and messages on social media platforms in a professional, friendly, and helpful manner.
Provide accurate information about our products/services, promotions, and company policies to customers.
Address customer complaints, concerns, and feedback effectively, striving to achieve a satisfactory resolution for all parties involved.
Collaborate with other departments, including Marketing and Product Development, to address customer inquiries and provide feedback based on customer interactions.
Identify trends, patterns, and customer insights from social media interactions to inform business decisions and improve customer service strategies.
Monitor social media channels for potential issues or crises and escalate as necessary.
Stay up-to-date on industry trends, social media best practices, and platform updates to optimize our social media presence and customer service strategies.

Requirements:

Previous experience in Urdu-based campaign customer service, social media management, or a related field.
Excellent written and verbal communication skills, with a strong command of language.
Proficiency in using social media platforms, including Facebook, Instagram, Twitter, LinkedIn, etc.
Ability to multitask and prioritize tasks in a fast-paced environment.
Strong problem-solving skills and ability to handle difficult situations with empathy and professionalism.
Attention to detail and ability to maintain brand voice and tone across social media channels.

Benefits: