Receptionist - Attock

Inspire Pakistan is a non-governmental, non-profit organisation dedicated to implementing community-based and rights-focused programmes in collaboration with donors, government counterparts, and other stakeholders. The organisation’s work centers on supporting vulnerable and at-risk communities through accountable, inclusive, and ethical service delivery, with a strong focus on human rights interventions such as Protection, Education, Gender-Based Violence (GBV), and Mental Health and Psychosocial Support (MHPSS). The Receptionist position is based at the Field Office in Attock and plays a vital role in managing front desk operations while providing essential administrative and clerical support to ensure the smooth daily functioning of the office. This role acts as the first point of contact for visitors and stakeholders, maintaining professional communication, organised record-keeping, and efficient coordination of reception activities aligned with organisational standards.

Key Responsibilities

Front Desk & Visitor Management:
Serve as the initial point of contact for visitors, staff, and external stakeholders. Greet visitors professionally, ascertain the purpose of their visit, and direct or escort them to the appropriate personnel or office. Manage visitor access in accordance with organisational procedures and basic security protocols. Maintain a clean, organised, and professional reception area at all times.

Communication & Telephone Handling:
Operate telephone systems to receive, screen, and forward calls appropriately. Provide basic information or take accurate messages when necessary. Maintain a logbook of incoming and outgoing telephone calls where applicable, ensuring timely communication of messages to relevant staff members.

Mail, Dispatch & Record Management:
Receive, record, sort, and distribute incoming and outgoing mail, courier packages, and official correspondence. Maintain proper registers for dispatch, courier, and document movement, ensuring accurate documentation and tracking of all communications.

Administrative & Clerical Support:
Perform routine administrative tasks including filing, photocopying, document handling, and data entry. Maintain organised filing systems for documents processed through reception. Assist administrative staff with routine office support tasks as required.

Coordination & Office Support:
Provide information about the office structure, departments, and staff when requested. Support the coordination of meetings by informing staff of visitor arrivals and appointments. Receive and record internship and job applications, forwarding them to the relevant units. Ensure organisational materials and branding are properly displayed and available at the reception area.

Confidentiality, Safety & Conduct:
Maintain confidentiality of organisational records, communications, and visitor information. Observe and report any unusual or suspicious activity to the supervisor. Ensure respectful, professional, and non-discriminatory interactions with all visitors and staff. Adhere strictly to organisational policies including the Code of Conduct, safeguarding, Protection from Sexual Exploitation, Abuse and Harassment (PSEAH), confidentiality, and Do No Harm principles.

Other Duties:
Carry out any additional duties related to reception, administrative support, or organisational priorities as assigned by the supervisor.

Required Qualifications

A Bachelor’s degree in Business Administration, Social Sciences, or a related field is preferred; however, relevant experience may be considered in lieu of formal education. Candidates should have a minimum of 1 to 3 years of experience in reception, front desk, or administrative support roles, which may be from development, corporate, or service environments. Strong communication and interpersonal skills are essential, along with basic computer proficiency, including MS Office and email handling. The ability to maintain confidentiality and handle sensitive situations professionally is required. Candidates must demonstrate professional conduct, courteous behaviour, and the ability to work effectively in a structured and fast-paced environment.

This position is governed by the organisation’s policies, procedures, codes of conduct, and ethical standards. All staff are expected to comply fully with these policies as a condition of employment.