Receptionist – Clifton Medical Services
Clifton Medical Services (CMS), a part of Aga Khan University Hospital’s Outreach Medical Centres, provides accessible, high-quality healthcare services around the clock in Karachi. CMS operates 24/7 emergency services for patients of all ages and facilitates direct admission to in-patient units at the Stadium Road Campus via well-equipped ambulances staffed by qualified personnel. The centre offers a wide range of multi-specialty clinics catering to men, women, and children, along with specialized Daycare Chemotherapy and Dialysis units. Patients can also avail laboratory tests and clinical imaging services such as X-rays, ultrasounds, CT scans, mammograms, and OPG scans on-site. Additionally, CMS houses a pharmacy for convenient prescription fulfillment. The centre prides itself on maintaining world-class quality standards, holding a gold seal accreditation from the Joint Commission International, emphasizing patient safety and satisfaction. As an equal opportunity employer, Aga Khan University is committed to fostering a diverse and inclusive work environment, upholding respectful relationships among all staff, trainees, and stakeholders.
Key Responsibilities:
- Provide administrative support including managing incoming phone calls efficiently.
- Schedule patient appointments accurately and maintain appointment records.
- Handle cash transactions and ensure proper billing by charging services to patient accounts.
- Assist patients, their relatives, and visitors by addressing their inquiries and facilitating their needs.
- Report any patient-related issues or concerns promptly to the supervisor for resolution.
Required Qualifications:
- Bachelor’s degree from a recognized institution.
- Previous experience working in a front office or reception role.
- Strong written and verbal communication skills in both English and Urdu.
- Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously.
- Basic computer literacy and familiarity with common office software.
- Willingness to work in shifts, including night duties.
Comprehensive employment reference checks will be conducted to ensure candidate suitability.