Receptionist

Autoforce PK is seeking a dedicated and professional Automotive Receptionist to join their team at their location near DHA Phase 8, Lahore. This full-time role operates from 9:00 am to 7:00 pm and is open to both male and female candidates. The ideal candidate will be customer-focused and experienced in managing front desk operations within the automotive industry. Previous experience in environments such as car dealerships, automotive workshops, tyre shops, vehicle service centres, or auto repair garages is highly preferred. The role requires excellent communication skills, the ability to handle multiple tasks efficiently, and a good understanding of basic automotive services.

Key Responsibilities
- Welcome customers and efficiently manage front desk operations.
- Handle incoming calls, WhatsApp messages, and respond to customer inquiries promptly.
- Schedule and manage vehicle service bookings and customer appointments.
- Prepare job cards and maintain accurate customer records.
- Coordinate effectively with Service Advisors, mechanics, and workshop management teams.
- Possess a basic understanding of automotive services including tyres, wheel alignment, balancing, vehicle maintenance, and repairs.
- Keep customers informed about the progress of their vehicle service and repairs.
- Conduct follow-ups with customers and maintain service records to ensure customer satisfaction.

Required Qualifications
- Prior experience in the automotive industry is highly desirable.
- Experience working in car dealerships, tyre shops, garages, or service centres will be considered an advantage.
- Strong communication and customer service skills.
- Basic computer proficiency, including familiarity with MS Office applications.
- Knowledge of automotive services and vehicle maintenance procedures.
- Professional demeanor, punctuality, and a positive attitude.
- Ability to multitask and manage various responsibilities efficiently.

Preferred Qualifications and Benefits
- Salary is negotiable and will be based on the candidate’s experience.
- This is a full-time position offering a professional working environment.
- Opportunities for career growth within the company.
- Monthly pay range is between Rs45,000 and Rs70,000.
- The position requires physical presence at the workplace.

Candidates interested in joining Autoforce PK’s automotive team are encouraged to apply and contribute to a dynamic and customer-oriented environment.