Recovery officer

Recovantage Pvt Ltd is seeking motivated and confident Telecallers Recovery to join our Islamabad team. This full-time role focuses on engaging customers with overdue payments, negotiating manageable payment solutions, and ensuring diligent follow-up until the matter is resolved. Successful candidates demonstrate excellent communication in English and Urdu, patience, professionalism, and a strong commitment to meeting recovery targets. The position offers a competitive salary along with performance-based commissions and is open to fresh candidates ready to build their career in customer recovery and collections. The Telecaller Recovery plays a critical role in maintaining positive customer relationships while helping the company improve its financial collections. This position requires handling potentially sensitive financial conversations with courtesy and composure, accurately documenting interactions, and consistently achieving assigned targets. No team management responsibilities are involved, making it ideal for individuals who excel in customer engagement and negotiation within a structured, goal-oriented environment.

Responsibilities

Contact customers promptly and professionally regarding overdue payment accounts.
Negotiate realistic and manageable payment plans by understanding customer circumstances.
Consistently follow up with customers until full payment resolution is achieved.
Maintain meticulous and up-to-date records of customer interactions and case notes.
Handle all customer conversations with professionalism, patience, and respect.
Achieve or exceed assigned recovery and performance targets within set timeframes.
Collaborate as needed with other departments to resolve payment issues effectively.
Adapt communication approaches based on customer responses and needs to maximize recovery success.
Stay informed about company policies and procedures related to recovery and collections.
Demonstrate a positive attitude and willingness to learn continuous improvements.