Recovery Officer

The Recovery Officer will play a crucial role in ensuring the timely collection of customer installments while maintaining effective communication with clients. This position involves monitoring overdue accounts, coordinating with internal departments, and consistently achieving assigned recovery targets. The officer will also be responsible for updating customer account statements and supporting the overall financial recovery process.

Key Responsibilities

- Monitor monthly installment schedules to ensure customers make timely payments.
- Achieve and strive to exceed assigned monthly recovery targets.
- Maintain regular communication with customers through calls, SMS, WhatsApp, and email to facilitate collections and provide updates.
- Coordinate closely with the Finance Department to verify transactions and assist in the issuance of receipts.
- Regularly update and share customer account statements to keep clients informed.
- Identify default cases at the unit level and initiate reminder letters and legal notices as necessary.
- Share project and construction progress updates with customers via email and WhatsApp to maintain transparency.
- Conduct physical meetings with customers at the developer’s office when required to resolve issues or discuss payments.
- Prepare detailed recovery reports and maintain accurate records of all customer interactions and follow-ups.
- Perform any additional duties assigned by the Line Manager to support the recovery process.

Required Qualifications

- Minimum of 1 to 3 years of experience in recovery or related roles.
- Bachelor’s degree from a recognized institution.
- Strong communication and negotiation skills to effectively engage with customers.
- Proven ability in customer relationship management.
- Proficiency in Microsoft Office applications, especially Excel, for reporting and data management.
- Ability to work under pressure and consistently meet collection targets.
- Excellent organizational skills with a strong focus on follow-up and detail orientation.

This role demands a proactive and results-driven individual who can handle multiple tasks efficiently while maintaining professionalism in customer interactions. The Recovery Officer will be a key contributor to the financial health of the organization by ensuring consistent cash flow through effective recovery practices.