Recovery Officer

Position: Recovery Officer
Experience: 1–3 Years
Education: Minimum Bachelor's Degree

The Recovery Officer will play a crucial role in ensuring the timely collection of customer installments and maintaining consistent communication with customers. This position involves monitoring overdue accounts, coordinating with internal teams, and achieving set recovery targets. The Recovery Officer will also be responsible for updating customer account information and supporting the finance department in transaction verification and receipt issuance.

Key Responsibilities
- Monitor monthly installment schedules and ensure customers make timely payments.
- Achieve assigned monthly recovery targets consistently.
- Maintain regular communication with customers through calls, SMS, WhatsApp, and email to provide updates and reminders.
- Coordinate with the Finance Department to verify transactions and facilitate the issuance of receipts.
- Update and share customer account statements regularly to keep customers informed.
- Monitor default cases at the unit level, initiating reminder letters and legal notices when necessary.
- Share project and construction updates with customers via email and WhatsApp to maintain transparency.
- Conduct physical meetings with customers at the developer’s office when required to resolve issues or provide clarifications.
- Prepare detailed recovery reports and maintain accurate records of all customer interactions.
- Perform any additional duties assigned by the Line Manager to support the recovery process.

Required Qualifications
- Strong communication and negotiation skills to effectively engage with customers.
- Proven ability in customer relationship management to build and maintain positive interactions.
- Proficiency in Microsoft Office applications, especially Excel, for data management and reporting.
- Ability to work under pressure and consistently meet collection targets within deadlines.
- Excellent organizational skills and attention to detail for effective follow-up and record-keeping.

This role offers an opportunity to work in a dynamic environment where strong interpersonal skills and a proactive approach to recovery are essential. Candidates with a customer-focused mindset and the ability to handle challenging situations will find this position rewarding.