Posted 6 days ago 36 views
This role focuses on managing and recovering outstanding payments from customers to ensure timely collections and maintain healthy cash flow. The candidate will be responsible for following up on pending dues, coordinating with various internal teams, and maintaining accurate records of recovery activities. The position requires strong communication and negotiation skills, attention to detail, and the ability to work under pressure to meet monthly recovery targets. The work is conducted primarily in person, with occasional visits to customers as needed.
Key Responsibilities:
- Follow up with customers regarding pending payments and outstanding dues.
- Make regular calls and send reminders to ensure adherence to payment schedules.
- Maintain and update detailed customer recovery records.
- Coordinate closely with Sales, Accounts, and Customer Service teams to resolve payment issues.
- Prepare daily and monthly recovery reports to track progress.
- Monitor payment commitments and ensure timely follow-up actions.
- Address customer queries related to outstanding payments and payment plans.
- Visit customers when necessary to facilitate payment recovery.
- Maintain proper documentation of all recovery activities for audit and reference purposes.
- Escalate overdue or difficult cases to the Recovery Manager for further action.
- Achieve assigned monthly recovery targets consistently.
- Perform any additional recovery-related tasks as assigned by management.
Required Qualifications:
- 1 to 3 years of experience in recovery, collections, accounts, or customer-facing roles.
- Strong communication and negotiation skills to effectively engage with customers.
- Proven ability to follow up persistently and convince customers to clear dues.
- Basic proficiency in MS Office, particularly Excel, for record-keeping and reporting.
- Ability to work efficiently under pressure and consistently meet recovery targets.
Preferred Qualifications and Benefits:
- Experience in real estate recovery will be considered an advantage.
- The position offers a starting salary from Rs 45,000 per month.
- The role requires in-person attendance at the designated work location.
This opportunity is ideal for candidates who are proactive, detail-oriented, and motivated to achieve financial recovery goals while maintaining positive customer relationships.
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Job Details
RAFs Falak Naz Group
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