Recovery Specialist

A leading UAE-based mobility company specializing in flexible car rental and leasing solutions across more than 40 locations nationwide is seeking a Collection Executive. This role focuses on ensuring timely recovery of outstanding payments from customers while minimizing financial risk. The ideal candidate will possess strong communication and negotiation skills and work closely with operations and legal teams to maintain effective follow-ups and manage overdue accounts.

Key Responsibilities

Collections & Follow-ups:
Monitor daily outstanding invoices and overdue accounts, contacting customers through calls, WhatsApp, and email to follow up on payments. Ensure timely collection of rental dues, Salik charges, fines, and other related fees. Maintain collection targets on a daily, weekly, and monthly basis to meet company goals.

Customer Coordination:
Develop and maintain professional relationships with customers to facilitate smooth collections. Address customer queries related to invoices and payments promptly. Negotiate payment plans when necessary to support recovery efforts.

Reporting & Documentation:
Keep accurate records of all communications and commitments, including Promise to Pay (PTP) agreements. Prepare daily collection reports and aging analyses. Update the CRM or relevant systems with real-time status to ensure transparency and accountability.

Risk & Recovery Actions:
Identify high-risk accounts and escalate them to management for further action. Coordinate vehicle disconnection or repossession processes in cases of non-payment. Collaborate closely with the legal team for escalations and recovery procedures when required.

Internal Coordination:
Work alongside Sales and Operations teams to gather customer background information and support recovery efforts. Ensure all necessary documentation is in place before initiating recovery actions.

Key Performance Indicators (KPIs):
- Daily collection per executive
- Percentage reduction in overdue accounts
- Number of successful PTP conversions
- Recovery turnaround time
- Reduction in bad debt

Required Qualifications

- Bachelor’s degree in Finance, Business, or a related field.
- 2 to 4 years of experience in collections, preferably within Rent-A-Car, Automotive, or Leasing industries.
- Strong negotiation and communication skills.
- Proficiency with CRM systems and Microsoft Excel.
- Ability to manage difficult customer interactions professionally.
- Multilingual abilities are preferred, with English plus Hindi, Urdu, or Arabic being advantageous.
- Capacity to work under pressure and consistently meet collection targets.

Additional Details

- Experience: 2-4 years
- Work Timings: 10:00 AM to 7:00 PM
- Work Days: Monday to Saturday
- Work Mode: Onsite
- Location: Shahrah-e-Faisal, Karachi

This position offers an opportunity to contribute to a dynamic and growing company in the mobility sector. The role requires dedication, excellent interpersonal skills, and a proactive approach to managing collections and customer relationships.