Customer Service & Scheduling Coordinator – Canadian Shift

Recruit AI

Multiple Cities, Pakistan

Apply Now

Posted 2 hours ago 9 views Report Job

PKR. 200,000 - 200,000/Month

Recruit AI is seeking a dedicated Customer Service & Scheduling Coordinator to join our remote team based in Lahore, supporting our operations aligned with the Canadian time zone. This role requires excellent English communication skills and a strong client-focused mindset to manage and coordinate customer interactions effectively. The ideal candidate has a minimum of two years experience in customer service, scheduling, or coordination roles, demonstrating the ability to handle international customers and maintain high-quality service standards. This position involves managing a high volume of customer calls, scheduling appointments, and utilizing CRM and order management systems to maintain accurate records and streamline operations. The Customer Service & Scheduling Coordinator plays a vital role in ensuring seamless communication between customers, dealers, installers, and internal teams. The coordinator must be highly organized, capable of managing multiple scheduling tasks efficiently, and adept at resolving customer queries with professionalism and clarity. This role does not include managing a team but requires strong collaboration skills to coordinate with various stakeholders to enhance overall service delivery and customer satisfaction.
Responsibilities

Handle 20 to 40 customer calls per shift with professionalism and efficiency, providing timely responses and effective solutions.
Schedule and confirm appointments with customers and installers, ensuring all parties are informed and prepared.
Manage customer queries related to scheduling and service issues, resolving problems promptly to maintain high customer satisfaction.
Accurately update customer and order details in the CRM and order management systems, ensuring data integrity and accessibility.
Coordinate effectively with dealers, installers, and internal departments to facilitate smooth scheduling and service execution.
Follow up with customers to confirm appointments and address any additional requirements or concerns they may have.
Maintain comprehensive and organized records of customer interactions, appointments, and follow-ups.
Work according to the Canadian time zone, adjusting availability and responsiveness to meet customer expectations during that schedule.
Demonstrate strong organizational and time-management skills to handle multiple tasks and priorities simultaneously.
Maintain a high standard of communication, ensuring clarity, accuracy, and professionalism in all customer interactions.