Head of Enterprise Fraud Management Unit

The Head of Enterprise Fraud Management Unit at Recruit AI is a leadership role responsible for establishing, developing, and leading the Enterprise Fraud Management Unit (EFMU) to provide governance, oversight, and coordination in preventing, detecting, investigating, and mitigating fraud risks across the organization. This role drives the development and implementation of the enterprise fraud management framework, operating models, governance structures, and policies while ensuring full regulatory compliance. The position requires strong strategic management and risk assessment capabilities to lead effective fraud risk management initiatives. Despite not managing a team directly, the position demands collaboration with multiple stakeholders including technology, legal, compliance, and operational units to implement fraud prevention systems and monitor fraud activities. The incumbent leads business ownership of the Enterprise Fraud Management System (EFMS), overseeing configurations, continuous tuning, and optimization efforts. In addition, the role involves coordinating complex fraud investigations and contributing to fraud analytics and intelligence reporting to support informed decision-making at executive levels.
Responsibilities

Develop and implement the Enterprise Fraud Management Unit mandate, strategy, charter, target operating model, and resource planning to align with organizational goals.
Establish governance forums, operating procedures, service standards, escalation paths, and interfaces across all relevant entities to ensure seamless fraud management operations.
Design, deploy, and maintain a comprehensive Group-wide fraud risk management framework addressing both internal and external fraud risks, including policies, standards, risk appetite measures, control requirements, and case management protocols.
Ensure full compliance with all relevant laws, regulations, and Group governance documents with zero tolerance for non-compliance.
Oversee and implement fraud monitoring systems covering various channels such as cards, digital banking, payments, and remittances, defining alert triage and investigation standards.
Lead the business ownership of the Enterprise Fraud Management System with responsibility for requirements gathering, scenario design, system configuration, testing, implementation, tuning, and ongoing optimization.
Coordinate and oversee complex fraud investigations, ensuring evidence management, root-cause analysis, loss assessments, recovery actions, and collaborations with legal, compliance, and law enforcement authorities.
Develop and maintain fraud intelligence capabilities including analytics dashboards, key risk indicators, and periodic reporting to executive management and governance committees.
Collaborate closely with cross-functional teams including technology, operations, compliance, and country management for successful program implementation and risk mitigation.
Maintain confidentiality, sound judgment, and independence in handling sensitive fraud cases and information, ensuring prompt availability during critical incidents.
Prepare and present clear fraud risk reports, recommendations, and updates to senior management and relevant stakeholders.
Participate in ongoing professional development and ensure the unit stays ahead with latest fraud typologies, detection technologies, and regulatory requirements.