Posted Jun 29, 2026 45 views
We are looking for a Head of Calling Operations to spin up a call center that will be used to supplement existing volume of call leads we get from vendors, help us closer understand issues our vendors go through, and obtain leads in historically more difficult regions than our call providers have been supplying us with.
Responsibilities
What You’ll Be Doing:
- Build the cold calling operation from scratch, including structure, hiring plan, and processes
- Hire, train, and manage callers, team leads, and QA as the team scales from 2–3 to 30–50+ people
- Design and optimize dialing strategy, number rotation, warm-up, and deliverability to maintain high connect rates
- Set up and improve lead qualification standards to ensure every lead is marketplace-ready and compliant
- Monitor performance metrics (connect rate, leads per caller, rejection rate, cost per lead) and act on them daily
- Work closely with product, data, and engineering teams to integrate dialer, CRM, and lead pipelines
- Run real-time coaching and performance management during US calling hours to improve team output and quality
What Makes You a Strong Fit:
- 5+ years of hands-on experience in cold calling operations, preferably in real estate wholesaling
- Proven track record building or scaling outbound calling teams (10–50+ callers) from scratch
- Deep understanding of dialing systems, number reputation, spam flagging, and call deliverability
- Experience working with CRMs and dialers such as ReadyMode, Podio, GoHighLevel, or similar
- Strong analytical mindset - comfortable managing performance through metrics and making fast decisions
- Ability to personally execute (set up campaigns, run calls, debug issues) - not just manage
- Advanced English (daily communication with US-based teams, reporting to leadership, live coaching)
- Availability to work overlapping US business hours and manage operations in real time
Skills
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