Posted Jun 02, 2026 414 views
Refine Aesthetics Clinic is seeking a courteous and organized Receptionist to act as the first point of contact for clients and visitors. The ideal candidate must demonstrate strong customer service abilities and maintain a calm and professional demeanor at the front desk. This role requires handling appointment scheduling, managing calendars, and efficiently managing customer data with attention to detail. Excellent telephone etiquette and multitasking skills are essential to ensure smooth front desk operations and a welcoming atmosphere in the clinic.
The position also demands proficiency in Microsoft Office Suite and CRM software to maintain records and support administrative functions. Candidates should possess good communication skills and be tactful in speech to effectively interact with clients. Knowledge about upselling and reselling is considered a valuable asset and will be rewarded accordingly. English proficiency is highly advantageous given the clinics clientele. A minimum of one year of relevant experience is required for this role.
Responsibilities
- Greet clients and visitors warmly and attend to their inquiries either in person or over the phone.
- Schedule, confirm, and manage appointments accurately using calendar management tools.
- Handle incoming and outgoing communication with professionalism and courtesy, maintaining excellent telephone etiquette.
- Maintain and update client records in CRM software and ensure accurate customer data management.
- Perform data entry tasks with precision and speed to support clinic administration.
- Manage front desk operations efficiently ensuring a clean, organized, and welcoming reception area.
- Coordinate with clinic staff to communicate appointment updates and client requirements.
- Assist with billing, payment collection, and documentation related to services rendered when necessary.
- Apply tactful communication skills to resolve client concerns and provide appropriate guidance.
- Support upselling or reselling initiatives by informing clients of relevant services and promotions to maximize revenue opportunities.
- Utilize Microsoft Office Suite applications to prepare reports, maintain schedules, and manage documentation.
- Multitask effectively in a fast-paced environment, balancing several administrative duties concurrently.
- Adhere to clinic policies, confidentiality requirements, and ethical standards at all times.
- Continuously improve professional skills and product knowledge to enhance client interactions and service quality.
Skills
Job Details
Refine Aesthetics Clinic
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