Short-Term Rental Operations Coordinator

Regal Realms

Multiple Cities, Pakistan

Apply Now

Posted Yesterday 11 views Report Job

PKR. 180,000 - 180,000/Month

Regal Realms is a growing UK short-term rental and property operations business seeking an experienced Short-Term Rental Operations Coordinator.

Direct, hands-on short-term rental or serviced accommodation operations experience is mandatory. Candidates must have personally managed live guest communications, reservations, check-ins or turnovers, and maintenance issues using Airbnb and/or Booking.com plus an STR property-management system such as Guesty. General VA/admin, customer-service, hotel or real-estate sales experience alone is insufficient.

Schedule: Monday-Friday, 1:00 PM-10:00 PM Pakistan time, with an agreed emergency rota.

Compensation: PKR 120,000-180,000 per month, based on directly relevant experience, plus incentives, bonus and promotional opportunities based on performance.

Candidates must show strong written English, prioritization, ownership and follow-through, plus reliable computer, internet and backup connectivity. Begin your application with "close the loop" and provide the STR employer/client or portfolio, dates, approximate property count, systems used, exact responsibilities and one real guest or property issue personally taken through verified resolution.

Responsibilities

Manage live guest communications promptly and professionally across platforms such as Airbnb, Booking.com, and the property management system Guesty.
Oversee reservations, including booking confirmations, calendar management, and updating availability to maximize occupancy.
Coordinate check-in and check-out procedures ensuring all guests receive a smooth and welcoming arrival and departure experience.
Collaborate with housekeeping teams to schedule property turnovers, maintain cleanliness standards, and address any housekeeping concerns promptly.
Maintain quality control by conducting regular property inspections and addressing discrepancies or repairs with vendors or maintenance personnel.
Establish and maintain strong vendor relationships to ensure timely service delivery for maintenance, repairs, and other operational needs.
Resolve guest issues and maintenance requests quickly and efficiently, taking ownership of problems until they are fully resolved and verified.
Prioritize daily operational tasks to balance multiple deadlines and maintain operational efficiency during business hours and an agreed emergency schedule.
Utilize property management software and booking platforms to ensure accurate data entry and reporting, enhancing operational transparency.
Provide clear and concise documentation of incidents, resolutions, and operational updates to support continuous improvement and accountability.
Ensure compliance with Regal Realms’ operational policies and industry best practices to maintain safety, security, and guest satisfaction standards.
Work independently without direct team management, demonstrating strong self-motivation, problem-solving, and decision-making skills.