Regional Head Sales & Service – Rahim Yar Khan

This role is responsible for managing and expanding accounts within a designated city and industry segments. The focus is on driving revenue growth, acquiring new customers, and ensuring high adoption of the company’s portfolio, which includes Cloud, DICT/Solutions, Mobility, and Fixed/Connectivity services. Acting as the primary commercial contact for customers, the position champions growth, revenue, and overall account success while maintaining excellent post-sales service.

Key Responsibilities

- Onboard, grow, and retain accounts in assigned city and industry segments, owning industry revenue, new account acquisition, portfolio adoption, and post-sales service excellence.
- Deliver quarterly and annual targets for revenue, gross margin, and new accounts while driving expansion within named accounts.
- Develop and execute a regional industry plan, setting goals for each industry and team, conducting weekly reviews, and making timely course corrections.
- Drive portfolio mix by implementing attach and cross-sell strategies to meet product-line targets across Cloud, Solutions/DICT, Mobility, and Fixed services.
- Collaborate with IGPD to enforce account and industry tagging, close white-space opportunities by city, and prioritize named prospects and account expansions.
- Maintain up-to-date account plans that include stakeholder mapping, buying centers, and risk assessments, while securing customer references.
- Manage pipeline creation and deal flow by running daily prospecting cadences and weekly deal reviews to achieve pipeline coverage, velocity, and win-rate goals.
- Lead solution selling and bid coordination by conducting discovery across business, technical, and commercial tracks, positioning end-to-end solutions that combine Cloud, Network, and DICT offerings.
- Coordinate with Solutions and Delivery Centers to support architecture design, demos/Proof of Concepts (PoCs), Statements of Work (SoW), and proposal quality.
- Foster partnerships by co-selling with Communication Service Providers (CSPs), System Integrators (SIs), and Internet Service Providers (ISPs) where relevant; align joint account plans with Cloud Business and Partnerships teams and leverage partner leads.
- Capture field intelligence including win/loss analysis, competitor activities, and pricing signals; provide feedback to IGPD, Products, DICT Center, and Cloud Center to refine plays and offerings.
- Ensure timely billing and collections, collaborating with Credit and Contracts teams to resolve disputes and holds.
- Own regional customer experience outcomes in partnership with Delivery and Service Assurance teams, managing issues, escalations, and acceptance processes.

Required Qualifications

- Proven experience in account management, sales, or business development within technology or telecommunications sectors, particularly involving Cloud, DICT, Mobility, and Fixed connectivity solutions.
- Strong track record of meeting or exceeding revenue and new account targets.
- Demonstrated ability to develop and execute strategic account plans and regional industry plans.
- Expertise in solution selling, bid coordination, and managing complex sales cycles involving technical and commercial stakeholders.
- Experience working with partners such as CSPs, SIs, and ISPs to drive joint sales initiatives.
- Excellent communication and stakeholder management skills, with the ability to influence at multiple levels within customer organizations.
- Proficiency in pipeline management, deal review processes, and sales forecasting.
- Ability to analyze market intelligence and competitor activity to inform sales strategies.
- Strong organizational skills with attention to detail in account planning and risk management.

Preferred Qualifications and Benefits

- Familiarity with industry tagging systems and account segmentation tools.
- Experience coordinating with delivery and service assurance teams to enhance customer experience.
- Knowledge of billing, collections, and dispute resolution processes.
- Collaborative mindset with a focus on cross-functional teamwork.
- Opportunity to work in a dynamic environment with exposure to cutting-edge Cloud and connectivity solutions.
- Career growth potential within a leading technology organization focused on innovation and customer success.

This role offers a challenging and rewarding opportunity to be at the forefront of driving commercial success and customer satisfaction in a rapidly evolving technology landscape.