Regional Operations Manager (South)

The role involves overseeing the operations of multiple regional branches through Area Operations Managers, ensuring strict adherence to operational policies, standard operating procedures (SOPs), and regulatory requirements including SBP guidelines and KYC/AML/CFT standards. The position is responsible for managing operational risk, audit processes, service quality, cash and ATM operations, fraud prevention, and performance monitoring. It also focuses on strengthening internal controls, enhancing operational efficiency, and supporting the achievement of both business and operational goals within the region.

Key Responsibilities

- Ensure the consistent implementation of operational policies, SOPs, and regulatory requirements across all branches.
- Supervise, guide, and support Area Operations Managers and branch operations staff to maintain efficient and compliant branch operations.
- Conduct regular branch visits to assess operations, internal controls, compliance adherence, and service quality standards.
- Monitor audit findings and ensure timely corrective actions to prevent recurrence of issues.
- Oversee the effective implementation of KYC, AML/CFT, and other regulatory compliance measures.
- Lead recruitment, training, succession planning, and retention efforts for branch operations personnel.
- Strengthen operational controls and implement corrective measures to mitigate risks.
- Ensure prompt reporting and escalation of fraud incidents, operational losses, and compliance breaches.
- Guarantee timely and accurate submission of operational, management, and regulatory reports.
- Collaborate with Head Office and other stakeholders to meet regional operational objectives and drive continuous process improvements.

Required Qualifications

- Bachelor’s degree in any discipline; Master’s degree is preferred.
- A minimum of 12 years of experience in banking operations, including at least 5 years in a supervisory or managerial capacity.
- Relevant certifications in banking, operations, risk management, or compliance.
- Proven experience in Banking, Microfinance, or Financial Services sectors, ideally with exposure to regional or branch operations and managing multi-branch networks.

This position offers the opportunity to lead and influence operational excellence across a broad regional network, ensuring compliance and efficiency while supporting the organization’s strategic objectives.