Relationship Manager

We are looking for an experienced Relationship Manager to lead our POS sales team. The ideal candidate will be responsible for managing key accounts, driving merchant acquisition, increasing transaction volumes, and building a high-performing team focused on achieving business growth. This role requires strong leadership skills and the ability to foster strategic relationships with merchants and bank branches.

Key Responsibilities:
- Lead, motivate, and develop a team of Relationship Officers to meet POS deployment targets.
- Drive merchant onboarding processes and ensure POS devices are active and processing transactions.
- Monitor monthly merchant Gross Transaction Value (GTV) and take proactive measures to address underperforming merchants.
- Conduct regular performance reviews, provide constructive feedback, and identify training needs to enhance team capabilities.
- Build and maintain strategic relationships with key merchants and bank branches to support business objectives.
- Ensure high levels of merchant satisfaction by promptly resolving any issues or concerns.
- Prepare and submit weekly and monthly progress reports to management, highlighting achievements and areas for improvement.

Required Qualifications:
- Proven experience in relationship management, preferably within the payments or financial services industry.
- Strong leadership skills with a track record of managing and developing sales teams.
- Excellent communication and interpersonal skills to build and maintain effective relationships with merchants and internal stakeholders.
- Ability to analyze performance metrics and implement strategies to improve merchant engagement and transaction volumes.
- Results-oriented mindset with the ability to work under pressure and meet targets consistently.

Preferred Qualifications and Benefits:
While not explicitly stated, candidates with prior experience in POS sales or merchant acquisition will be highly valued. The role offers an opportunity to lead a dynamic team and contribute significantly to the company’s growth in the payments sector.

This position is ideal for a motivated professional seeking to leverage their relationship management expertise to drive business success and lead a results-driven team.