Relationship Manager

We are looking for an experienced Relationship Manager to lead our POS sales team. The ideal candidate will be responsible for managing key accounts, driving merchant acquisition, increasing transaction volumes, and building a motivated, high-performing team. This role requires strong leadership skills and a focus on achieving business growth through effective team management and strategic relationship building.

Key Responsibilities:
- Lead, motivate, and develop a team of Relationship Officers to meet and exceed POS deployment targets.
- Drive merchant onboarding efforts and ensure that POS devices are active and processing transactions regularly.
- Monitor monthly merchant Gross Transaction Value (GTV) and take proactive measures to address underperforming merchants.
- Conduct regular performance reviews, provide constructive feedback, and identify training needs to enhance team capabilities.
- Build and maintain strategic relationships with key merchants and bank branches to foster long-term partnerships.
- Ensure high levels of merchant satisfaction by promptly resolving any issues or concerns.
- Report weekly and monthly progress updates to senior management, highlighting achievements and areas for improvement.

Required Qualifications:
- Proven experience in relationship management, preferably within the payments or financial services industry.
- Strong leadership skills with the ability to manage and develop a sales team effectively.
- Demonstrated success in merchant acquisition and POS deployment.
- Excellent communication and interpersonal skills to build and maintain strategic partnerships.
- Ability to analyze performance data and implement strategies to improve merchant engagement and transaction volumes.
- Results-driven mindset with a focus on achieving targets and driving business growth.

Preferred Qualifications and Benefits:
While specific benefits are not detailed, candidates with prior experience in POS sales leadership and a track record of building high-performing teams will be highly valued. The role offers the opportunity to work in a dynamic environment where strategic thinking and proactive management are key to success.

This position is ideal for a motivated professional who thrives in a fast-paced setting and is passionate about driving growth through effective relationship management and team leadership.