Relationship Manger China Coverage - Lahore

This role focuses on managing and expanding business relationships with key Chinese corporate clients, driving revenue through various banking products such as trade finance, deposits, remittances, guarantees, and foreign exchange. The position requires close collaboration with internal departments to streamline processes, address customer needs promptly, and maximize cross-selling opportunities across corporate, retail, investment, and transaction banking services. Maintaining a healthy portfolio by understanding customer requirements, ensuring compliance, and monitoring account performance is essential to delivering high-quality service and sustaining business growth.

Key Responsibilities

Business Generation:
Identify and develop relationships with key Chinese companies to generate business across multiple banking products including trade, deposits, remittances, guarantees, and FX income. Engage frequently with internal teams such as Financial Institutions, Legal, Corporate Treasury, and Branches to resolve issues and improve processes. Actively cross-sell products to increase wallet share by promoting offerings from Corporate, Retail, Investment, and Transaction Banking divisions. Address customer queries and requirements promptly to ensure satisfaction.

Portfolio Management:
Enhance customer understanding by educating clients on banking policies, practices, and products tailored to their needs. Customize and improve banking solutions to boost customer satisfaction. Maintain rigorous administrative discipline by managing files, governance, and call reports in compliance with internal and external audit standards, ensuring satisfactory audit outcomes. Conduct due diligence on transactions to assess risk profiles and ensure adherence to all relevant laws, regulations, policies, and procedures, minimizing penalties and objections. Monitor portfolio health by detecting early warning signs and taking corrective actions to maintain high-quality account performance. Stay informed about market conditions and adapt to evolving client needs.

Client Management:
Maintain effective communication through regular business calls to review service levels, identify gaps, and recommend improvements. Lead relationships with product partners by monitoring their performance and ensuring consistent delivery of agreed service standards. Independently resolve customer complaints and queries, or suggest alternative solutions when necessary, to guarantee efficient day-to-day service.

Required Qualifications

- Bachelor’s Degree or equivalent qualification.
- 3 to 5 years of relevant experience, preferably within Corporate or Commercial Banking.

No additional preferred qualifications or benefits were specified for this role.