Remote Customer Service Representative

We are seeking a dedicated Female Customer Service Representative (CSR) to join our team. This role involves providing professional support to customers primarily through WhatsApp, ensuring a high standard of service. The position offers a night shift schedule and is primarily work-from-home after an initial training period. Training will be conducted at our office in Bahria Phase 4, Rawalpindi, after which the role will transition to fully remote work. The monthly salary for this position is PKR 50,000.

Key Responsibilities
- Handle customer queries and provide timely, professional support.
- Manage and respond to customer communications via WhatsApp.
- Maintain friendly and professional interactions with clients.
- Follow up with customers to resolve basic issues efficiently.
- Uphold a high standard of customer service at all times.

Required Qualifications
- Female candidates only.
- Good communication skills with the ability to engage customers effectively.
- Basic computer literacy.
- Comfortable using WhatsApp and managing multiple customer conversations simultaneously.
- Access to a reliable laptop and a stable internet connection.
- Ability to work independently during night hours.
- Previous customer service experience is advantageous but not mandatory.

Preferred Qualifications and Benefits
- Initial training will be provided in person at the Bahria Phase 4 office in Rawalpindi, ensuring you are well-prepared for the role.
- After training, the position allows for full remote work, offering flexibility and convenience.
- Competitive monthly salary of PKR 50,000.

This opportunity is ideal for candidates who are self-motivated, customer-focused, and comfortable working during night shifts. If you meet the above criteria and are looking for a role that combines remote work with structured training, we encourage you to apply.