Remote Logistics Coordinator U.S. Logistics

EZ Falcons specializes in providing remote staffing and back-office support tailored to logistics companies across the United States. Our team assists clients in managing daily operations, enhancing customer communication, and expanding their workforce with professionals well-versed in the complexities of the U.S. logistics industry. We serve a diverse range of clients including freight forwarders, NVOCCs, trucking companies, shipping lines, customs brokers, and warehousing businesses. Our comprehensive services encompass logistics coordination, truck dispatching, shipment tracking, import/export documentation, customer service, accounting, sales support, and administrative tasks. By offering dedicated staffing solutions, we help reduce recruitment and administrative burdens while ensuring consistent, high-quality service through clear communication, accountability, and proactive problem-solving.

Key Responsibilities
- Coordinate shipments from booking through pickup, transit, and final delivery stages.
- Manage inbound and outbound customer communications via calls and emails professionally.
- Provide timely updates on shipment status, including arrival notices, delivery estimates, and reports.
- Liaise with carriers, drivers, shipping lines, freight forwarders, customs brokers, and warehouses as needed.
- Schedule and confirm pickup and delivery appointments, monitoring shipment milestones closely.
- Track shipments diligently and escalate any delays, missing documentation, or delivery exceptions promptly.
- Prepare, review, and maintain essential shipment documents such as bills of lading, delivery orders, and proof of delivery.
- Update shipment records, customer details, and operational notes within TMS or company systems.
- Collaborate with the accounting team regarding shipment charges, invoicing, and related documentation.
- Maintain clear and consistent communication with customers and the client’s operations team.

Required Qualifications
- Minimum of 3 years’ hands-on experience supporting U.S. logistics operations.
- Strong proficiency in spoken and written English.
- Experience managing customer calls and professional email correspondence.
- Familiarity with U.S. shipment processes and logistics terminology.
- Proficient in using Transportation Management Systems (TMS), Microsoft Excel, and email platforms.
- Excellent attention to detail, organizational skills, and problem-solving abilities.
- Ability to handle multiple shipments simultaneously and meet strict deadlines.
- Availability to work during U.S. business hours.

Working Hours
The position requires working from 8:00 a.m. to 5:00 p.m. Dallas, Texas time (U.S. Central Time), including an eight-hour workday plus a one-hour break. For candidates based in Pakistan, this translates to:
- 6:00 p.m. to 3:00 a.m. during U.S. daylight saving time.
- 7:00 p.m. to 4:00 a.m. during U.S. standard time.
Applicants must be available to work both seasonal schedules.

Salary
The monthly salary ranges from PKR 100,000 to 150,000, commensurate with relevant U.S. logistics experience, English communication skills, and operational knowledge.

Interested candidates should prepare a CV along with a 1–3 minute introduction video in English. Applications must detail years of U.S. logistics experience, customer service background, types of shipments handled, software proficiency, current city, expected salary, and earliest possible start date.