Posted Jul 05, 2026 93 views
We are a fast-growing branding and digital agency based in Dublin, Ireland, serving clients across Ireland and the UK. Our services span branding, logo and graphic design, website development, printing, signage, digital marketing, social media management, and business solutions. To support our ongoing expansion, we are looking for an experienced and motivated Operations & Client Success Manager. This leadership role involves managing daily operations, coordinating a remote team, overseeing client relationships, and ensuring projects are delivered on time and to a high standard. The ideal candidate is proactive, solution-oriented, and passionate about system improvements and exceptional customer service.
Key Responsibilities
- Develop and execute digital marketing strategies, including SEO, Google Ads, and Meta Ads campaigns.
- Prepare weekly and monthly performance reports while staying updated on digital marketing trends and platform changes.
- Apply strong knowledge of on-page, off-page, and technical SEO, using tools such as Google Analytics, SEMrush, Ahrefs, and Moz.
- Act as the primary point of contact for clients via phone, email, WhatsApp, and Zoom, fostering long-term relationships.
- Understand and manage client expectations to ensure satisfaction.
- Plan, assign, and monitor daily tasks for designers, developers, marketers, content writers, and support staff.
- Ensure all projects meet deadlines and adhere to company quality standards.
- Conduct regular follow-ups with team members to maintain accountability and progress.
- Identify operational challenges and implement effective solutions to enhance workflow.
- Prepare quotations, proposals, invoices, reports, and project documentation as required.
- Maintain project timelines using project management software.
- Introduce and refine working processes to improve operational efficiency.
- Lead regular team meetings and provide updates to senior management.
- Address customer concerns professionally to maintain a positive client experience.
- Monitor staff productivity and enforce accountability across the team.
- Support management in driving business growth and operational excellence.
Required Qualifications
- Master’s degree preferred in Business Administration (MBA), Management, Marketing, Project Management, Computer Science, or related fields. Exceptional candidates with a bachelor’s degree and significant relevant experience will also be considered.
- Minimum of 5 years’ experience in Operations Management, Project Management, Agency Management, Client Success, or Account Management.
- Proven track record managing remote teams of at least 10 employees.
- Excellent spoken and written English with strong communication skills and confidence in engaging international clients.
- Demonstrated leadership, organizational, and decision-making abilities.
- Strong problem-solving and conflict-resolution skills.
- Ability to prioritize multiple projects and meet tight deadlines.
- Proficiency with project management tools such as ClickUp, Asana, Monday.com, Trello, Jira, or similar platforms.
- Strong computer skills including Microsoft Office, Google Workspace, and CRM systems.
- Reliable high-speed internet and a professional home office setup.
Preferred Qualifications and Benefits
- Experience working in branding, marketing, advertising, web development, creative, or digital agencies.
- Familiarity with clients from Ireland, the UK, USA, Canada, or Australia.
- Skilled in managing multidisciplinary creative teams including designers, developers, and marketers.
- Knowledge of workflow management and process improvement methodologies.
- Remote work with flexible hours.
- Competitive salary with opportunities for professional growth.
- Supportive and dynamic team environment.
We are seeking a candidate who takes ownership, is detail-oriented, leads by example, communicates professionally, motivates remote teams effectively, works well under pressure, and is highly organized. A strong commitment to outstanding customer service is essential.
This is a full-time remote position with a starting salary from Rs70,000 per month. Applicants must submit an updated CV, cover letter, responses to screening questions, a link to a 2-minute video introduction in English, expected monthly salary, and earliest available start date. Only candidates who complete all application requirements will be contacted for an interview.
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Dublin Branding Agency
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