Posted 5 days ago 31 views
Fixtman is seeking motivated Sales and Call Center Professionals to join our dynamic team on an independent contractor basis. This role involves being the first point of contact for clients, ensuring a positive customer experience while supporting sales and service operations. Candidates will engage with customers and providers to promote services, resolve issues, and provide accurate information, all while maintaining a professional and courteous demeanor.
Key Responsibilities:
- Serve as the initial contact for clients, setting a positive tone for their experience.
- Redirect client concerns to management when necessary.
- Initiate and follow up with customers and providers to sell services or products, resolve problems, and answer inquiries.
- Answer incoming calls promptly, schedule appointments, and confirm bookings in a timely manner.
- Maintain a friendly and professional attitude, demonstrating commitment to excellent customer service.
- Provide accurate directions within the city using mapping technology as needed.
- Complete daily tasks in the ERP system according to established guidelines.
- Prepare, process, review, and monitor policies, claims, endorsements, binders, contracts, and related documents.
- Develop and present proposals, provide quotes, and recommend coverage based on customer requirements.
- Calculate and prepare invoicing and related financial functions.
- Create and maintain computer files and follow-up actions to ensure timely responses.
- Offer advisory support to the department supervisor as required.
- Attend sales seminars, meetings, and educational sessions to stay informed about industry trends, regulations, and market developments.
- Perform additional duties as assigned to support team and organizational goals.
Required Qualifications:
- Minimum of 1 year of related experience or training in a similar role.
- Ability to read, analyze, and interpret contracts, policies, and regulatory documents.
- Strong written communication skills, including report writing and business correspondence.
- Proven ability to establish rapport, present information clearly, and respond effectively to questions from managers, clients, and the public.
- Competency in calculating figures such as discounts, interest, commissions, and percentages, with a basic understanding of accounting principles.
- Problem-solving skills to handle practical issues and adapt to a variety of situations.
- Ability to follow instructions provided in written, oral, or scheduled formats.
- Proficiency in computer use, including Microsoft Office applications.
Preferred Qualifications and Industry:
- Experience in sales and the repair and maintenance industry is preferred.
- Candidates who actively participate in ongoing professional development and sales training are highly valued.
This is a full-time position offered under an independent contractor arrangement, ideal for individuals seeking a flexible yet challenging role within a supportive and growth-oriented environment.
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fixTman LLC
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