Representative I, Relationship Management

Join our global Primary Account Management team at S&P Global Market Intelligence, where you will play a vital role in retaining and expanding our long-tail customer segment. This dynamic and collaborative team leverages technology, automation, and data analytics to deliver exceptional customer outcomes in a diverse, tech-savvy environment. You will manage a portfolio of accounts, driving renewals and product adoption while working closely with sales specialists to identify growth opportunities. This role requires a minimum of two days per week working from the office.

Key Responsibilities:
- Manage the end-to-end renewal process for assigned accounts, ensuring timely completion and securing recurring revenue through effective product adoption.
- Build and maintain strong customer relationships by regularly engaging with clients, understanding their goals, and resolving inquiries to ensure high satisfaction.
- Collaborate with Core Account Managers and Sales Specialists to identify and execute cross-sell, upsell, and new business opportunities, expanding S&P Global’s market presence.
- Use data and analytics tools to monitor account health proactively, detect churn risks, prioritize outreach efforts, and improve forecast accuracy.
- Provide guidance and support to the team in resolving complex, non-routine issues and contribute expertise to team initiatives.
- Participate actively in training and development programs to enhance product knowledge, renewal skills, and customer engagement capabilities, embracing new tools and best practices.

Required Qualifications:
- Typically, 3+ years of experience in client-facing roles such as sales, renewals/retention, customer success, or account management.
- Proven ability to manage a high-volume renewal portfolio with strong attention to detail and disciplined execution.
- Excellent communication and relationship management skills, including handling objections and managing escalations effectively.
- Proficiency in leveraging data and analytics tools to assess account health, prioritize actions, and identify risks and growth opportunities.
- External candidates advancing to the final interview stage must attend at least one in-person interview at a nearby S&P Global office before an offer can be extended.

Preferred Qualifications:
- A collaborative working style with active participation in team goals and business improvement initiatives.
- Strong listening skills and the ability to understand diverse perspectives, addressing challenges with empathy and a positive, proactive attitude.
- Curiosity about market-data solutions and analytical tools, with the ability to integrate technical information to enhance client understanding.
- Results-oriented mindset, capable of prioritizing tasks by importance and urgency, and demonstrating initiative in continuous professional development.

Benefits:
S&P Global is committed to supporting your well-being and career growth. Benefits include comprehensive health and wellness coverage designed for both mind and body, generous time off to maintain work-life balance, and continuous learning opportunities to develop new skills. Financial security is supported through competitive pay, retirement planning, company-matched student loan contributions, and financial wellness programs. Family-friendly perks and additional benefits such as retail discounts and referral incentives further enhance the employee experience.

About S&P Global Market Intelligence:
We provide deep, accurate, and insightful information that empowers customers to make confident decisions. Our experts deliver leading data and technology solutions that expand perspectives and drive impactful outcomes. With over 35,000 employees worldwide, we foster a culture of integrity, discovery, and partnership, committed to advancing essential intelligence and building a more equitable, sustainable future.

S&P Global is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, ethnicity, religion, gender, sexual orientation, disability, veteran status, or any other protected status. We are dedicated to creating an inclusive workplace where diverse perspectives are valued and innovation thrives.