Representative I, Relationship Management

Join a global, innovative Primary Account Management team dedicated to retaining and growing S&P Global Market Intelligence’s long-tail customer segment. This role focuses on leveraging technology and data-driven insights to enhance customer engagement and drive recurring revenue. You will collaborate closely with a diverse, tech-savvy team to deliver exceptional outcomes while working in a supportive and dynamic environment. The position requires a hybrid work model with a minimum of two days in the office each week.

Key Responsibilities:
- Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely renewals and driving product adoption to secure recurring revenue.
- Build and maintain strong customer relationships through regular communication, understanding client objectives, and resolving inquiries to maximize satisfaction.
- Collaborate with Core Account Managers and Sales Specialists to identify and pursue cross-sell, upsell, and new business opportunities, expanding the company’s market presence.
- Use data analytics tools to monitor account health, detect churn risks, prioritize outreach efforts, and enhance forecast accuracy.
- Provide guidance and support to the team by addressing complex, non-routine issues and sharing expertise to improve overall performance.
- Engage actively in ongoing training and development to deepen product knowledge, refine renewal skills, and adopt new tools and best practices for efficiency.

Required Qualifications:
- Typically, 3+ years of experience in client-facing roles such as sales, renewals, retention, customer success, or account management.
- Proven ability to manage a high-volume renewal portfolio with strong attention to detail and disciplined execution.
- Excellent communication and relationship management skills, including the ability to handle objections and manage escalations effectively.
- Proficiency in leveraging data and analytics to assess account health, prioritize actions, and identify risks and growth opportunities.
- Willingness to attend at least one in-person interview at a nearby S&P Global office as part of the final hiring process.

Preferred Qualifications:
- A collaborative approach, actively contributing to team goals and business improvement initiatives.
- Strong listening skills with the ability to understand diverse perspectives and navigate challenges with empathy and a positive attitude.
- Curiosity about market data solutions and analytical tools, with the ability to integrate technical information to enhance client understanding.
- A results-oriented mindset, capable of prioritizing tasks effectively and demonstrating initiative in professional development.

Benefits:
S&P Global offers comprehensive benefits designed to support your well-being and career growth, including:
- Health and wellness programs focused on both physical and mental health.
- Generous paid time off to maintain a healthy work-life balance.
- Continuous learning opportunities with access to resources for career advancement and skill development.
- Financial security through competitive compensation, retirement planning, company-matched student loan contributions, and financial wellness programs.
- Family-friendly perks that extend benefits to partners and children.
- Additional perks such as retail discounts and referral incentives.

About S&P Global Market Intelligence:
As a division of S&P Global, we provide deep, accurate, and insightful information that empowers customers to make confident decisions. Our team delivers leading data and technology solutions that expand perspectives and drive meaningful impact across industries worldwide.

Equal Opportunity Employer:
S&P Global is committed to diversity, equity, and inclusion. We provide equal employment opportunities without regard to race, gender, religion, age, disability, or any other protected status. Accommodations are available for candidates with disabilities during the application process.

Join us to be part of a mission-driven company advancing essential intelligence, fostering innovation, and creating sustainable business solutions that make a difference globally.