Reservations Ticketing Agent

FlyFest Events & Destinations (Pvt.) Ltd.

Karachi , Pakistan

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FlyFest Events & Destinations (Pvt.) Ltd. is a leading event planning and destination management company with a presence in over 129 countries and access to more than 250 renowned destinations worldwide. The company specializes in creating seamless and memorable experiences that blend business, travel, learning, culture, and leisure. Serving corporate organizations, medical associations, educational institutions, and private groups, FlyFest offers customized solutions tailored to each client’s unique goals and identity. A dedicated team of event specialists and travel consultants manages every detail from concept to completion, ensuring flawless logistics, creativity, and professionalism. Leveraging a strong global network, FlyFest provides exclusive access to venues and cultural experiences that inspire and connect.

Key Responsibilities
- Manage flight, hotel, and tour reservations, including issuing and modifying tickets while maintaining accurate booking records in reservation systems.
- Respond promptly to customer inquiries, providing travel information and recommending options that align with client needs and budgets.
- Coordinate with airlines, hotels, and other partners to confirm arrangements, resolve booking issues, and ensure smooth travel experiences.
- Collaborate closely with the events and travel teams to support group bookings, corporate travel, and destination programs.
- Utilize reservation systems such as GDS to manage itineraries efficiently and accurately.
- Handle customer service interactions professionally, addressing inquiries and complaints with empathy and effective problem-solving.
- Promote additional services through upselling and cross-selling travel packages to meet booking targets.

Required Qualifications
- Strong communication skills, including clear spoken and written interaction and active listening.
- Proficiency in reservations and ticketing, with experience using Global Distribution Systems (GDS) or similar booking platforms.
- Excellent customer service skills, demonstrating problem-solving abilities and professionalism in handling inquiries and complaints.
- Solid knowledge of travel and tourism, including familiarity with destinations, visa requirements, and industry practices.
- Sales aptitude, with the ability to upsell and cross-sell travel services effectively.
- Relevant experience in airline operations, travel agencies, or destination management is highly advantageous.
- Attention to detail, strong time management skills, and the ability to perform well in a fast-paced, deadline-driven environment.

Preferred Qualifications and Benefits
- A diploma or degree in Travel & Tourism, Hospitality, Business, or a related field is preferred.

This is a full-time, on-site position based in Karachi, offering the opportunity to work with a dynamic team in a globally recognized company known for excellence in event and travel management. Candidates who thrive in collaborative environments and are passionate about delivering outstanding travel experiences will find this role rewarding.