Key Responsibilities:
HSSE: Ensuring 100% HSSE compliance (procedures, PPE’s & assets) at oil change facility on the client Forecourts.
SGBP’s & COC: Ensuring 100% compliance to the client General Business Principles & code of conduct. Religiously follow and implement the instructions regarding attire, outfit, uniform, attitude and punctuality to maintain the client’s image in the minds of the customers.
Targets:
Operational Excellence: Implementing, monitoring and ensuring certain operational excellence KPIs (POS MIS enablement, inventory management, focus on secondary offtake, premium & range selling, BSA score).
Capability Development: Coaching, training and capability development of site staff deputed at the oil change facility on Mobility Forecourts with the ultimate objective of enhancing customer experience and increasing OCPD.
Brand Standard Audit: Regularly conducting the Brand Standard Audit for lubricants on all sites in scope and ensuring the gaps are bridged.
Marketing Implementation:
Systems & Procedures: Implementation of all the client operational procedures mandatory for oil change (as stated in the operations manual/BSA Questionnaire).
Customer Relationship Management: Establishing Customer Relationships with the retailer, site manager, shift supervisors, floor managers, oil change operator, etc.
Education Work Experience / Skills Required:
HR solutions for management and organization development. Staff & payroll outsourcing, recruitment & executive search and blended learning are the key services offered by us. In addition, our consulting team Think HR manages a variety of services which include organization design & restructuring, innovation, leading change, leadership development and executive coaching.