Restaurant & Banquet Supervisor

We are looking for a dedicated and experienced Banquet Supervisor to join our hospitality team. The ideal candidate will have at least two years of experience managing banquet operations in a 2-star or 3-star hotel setting. This role demands a service-oriented professional capable of overseeing banquet functions, coordinating events, and ensuring outstanding guest satisfaction. The position requires full-time availability with rotating shifts, including mornings, evenings, and nights.

Key Responsibilities

- Supervise daily banquet operations, including events, meetings, conferences, and various functions.
- Coordinate effectively with kitchen, food and beverage, housekeeping, and front office teams to ensure smooth event execution.
- Oversee proper banquet setup, arranging tables, chairs, linens, crockery, cutlery, and other necessary materials.
- Monitor staff performance, grooming standards, punctuality, and overall service quality.
- Communicate with clients to manage event arrangements, accommodate special requests, and meet service requirements.
- Ensure timely and organized food service in line with hotel standards.
- Address guest complaints professionally and resolve operational issues promptly.
- Maintain cleanliness, hygiene, and safety protocols within banquet areas.
- Ensure the venue is fully prepared and ready before scheduled functions.
- Prepare shift reports and provide operational updates to management.

Required Qualifications

- Intermediate or Graduation from a recognized educational institution.
- Minimum of 2 years’ relevant experience in banquet operations within a 2-star or 3-star hotel.
- Proven experience in banquet operations, event management, or hotel food and beverage service.
- Strong leadership and team management skills.
- Excellent communication skills and guest-handling expertise.
- In-depth knowledge of banquet setup, event coordination, and hospitality service standards.
- Ability to work efficiently under pressure and manage multiple events or tasks simultaneously.
- Professional grooming, punctuality, and a customer-focused attitude.
- Willingness to work full-time on rotating shifts (morning, evening, and night).

This role offers the opportunity to contribute to a dynamic hospitality environment by ensuring memorable guest experiences through effective banquet supervision and event coordination. Candidates must be prepared to work on-site and adapt to the demands of a rotating shift schedule.