Restaurant & Banquet Supervisor

We are seeking a dedicated and experienced Banquet Supervisor to manage banquet operations and coordinate events within a hospitality setting. The ideal candidate will have a minimum of two years’ experience working in a 2-star or 3-star hotel environment, demonstrating strong leadership and excellent guest service skills. This role requires overseeing daily banquet activities, ensuring smooth event execution, and maintaining high standards of service and professionalism. The position operates on a full-time basis with rotating shifts, including morning, evening, and night schedules.

Key Responsibilities

- Supervise daily banquet operations, including events, meetings, conferences, and various functions.
- Coordinate effectively with kitchen, food and beverage, housekeeping, and front office teams to ensure seamless event delivery.
- Oversee proper banquet setup, including arrangement of tables, chairs, linens, crockery, cutlery, and other event essentials.
- Monitor staff performance, grooming standards, punctuality, and service quality to uphold professional service levels.
- Liaise with clients to understand event requirements, special requests, and ensure their satisfaction throughout the process.
- Ensure timely and organized food service aligned with hotel standards.
- Address guest complaints and resolve operational issues promptly and professionally.
- Maintain cleanliness, hygiene, and safety standards within banquet areas.
- Supervise event preparation to guarantee the venue is fully ready before scheduled functions.
- Prepare shift reports and communicate operational updates to management for continuous improvement.

Required Qualifications

- Intermediate or Graduation from a recognized institution.
- Minimum of 2 years’ relevant experience in banquet operations within a 2-star or 3-star hotel.
- Proven background in banquet management, event coordination, or hotel food and beverage service.
- Strong leadership skills with the ability to manage and motivate a team effectively.
- Excellent communication and guest-handling abilities.
- Solid knowledge of banquet setup procedures, event coordination, and hospitality service standards.
- Ability to work efficiently under pressure and manage multiple events or tasks simultaneously.
- Professional grooming, punctuality, and a customer-focused approach.
- Willingness to work full-time with availability for rotating shifts, including mornings, evenings, and nights.

This position requires the candidate to be present on-site to manage banquet operations in person. If you are a proactive individual with a passion for hospitality and event management, looking to contribute to a dynamic team, this role offers an excellent opportunity to grow your career in the hotel industry.