Restaurant General Manager

Arcadian Cafe, a well-established culinary brand based in Lahore, operates five vibrant locations across the city with a team of over 500 hospitality professionals. Known for its modern and upscale ambiance, the cafe offers a menu inspired by Asian fusion and continental cuisine. It has become a favored destination for both everyday dining and special occasions. The brand emphasizes high-quality food, attentive service, and ongoing innovation, setting the standard for casual fine dining in Lahore. Team members from both kitchen and front-of-house collaborate to deliver memorable experiences to thousands of guests each week.

The Restaurant General Manager role is a full-time, on-site position based in Lahore. This role is responsible for managing the daily operations of the restaurant, including staff scheduling and supervision of both front-of-house and back-of-house teams. The General Manager ensures that service standards and food quality consistently meet the brand’s expectations. Additionally, this position involves monitoring sales, controlling costs, managing inventories, and implementing strategies to meet financial targets while maintaining excellent guest satisfaction.

Key Responsibilities
- Oversee day-to-day restaurant operations, ensuring smooth coordination between kitchen and service teams.
- Manage staff scheduling, supervise team performance, and lead shift briefings.
- Monitor sales performance, control costs, and manage inventory to optimize profitability.
- Handle guest feedback promptly and effectively to maintain high customer satisfaction.
- Ensure compliance with health, safety, and hygiene regulations across all operations.
- Coach, develop, and support team members through hiring, onboarding, and ongoing training.
- Uphold Arcadian Cafe’s brand standards in every aspect of restaurant management.
- Collaborate with kitchen and support functions to maintain operational excellence.

Required Qualifications
- Strong financial and operational skills, including experience with P&L management and budgeting.
- Proven commitment to customer satisfaction and maintaining high service standards.
- Experience in hiring, onboarding, and developing diverse restaurant teams.
- Prior management experience in a restaurant or hospitality setting, preferably in a high-volume or casual fine dining environment.
- Effective leadership skills with the ability to coordinate teams and resolve conflicts.
- Excellent communication skills and the capability to thrive in a fast-paced, guest-facing environment.
- Strong organizational and time-management abilities, with keen attention to detail.
- Knowledge of health, safety, and hygiene compliance requirements.
- Relevant diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.

Arcadian Cafe offers the opportunity to join one of Lahore’s most recognized and beloved local restaurant brands, providing a dynamic work environment where team members can grow professionally while contributing to an exceptional dining experience.