Restaurant Manager

The role involves overseeing the daily operations of a restaurant to ensure smooth functioning, maintaining high standards of cleanliness, hygiene, and adherence to standard operating procedures. The individual will be responsible for managing the outlet efficiently, delivering excellent guest service, and maintaining a welcoming environment that meets both operational and customer satisfaction goals.

Key Responsibilities

- Take full charge of the restaurant outlet, ensuring efficient and seamless operations at all times.
- Provide fast, personalized service to all guests, maintaining a strong presence during peak business hours.
- Personally welcome and see off guests, handling any complaints promptly and effectively.
- Maintain a database of repeat guests to engage with them on special occasions such as birthdays.
- Oversee the decoration and setup of displays and buffet arrangements to enhance the dining experience.
- Ensure overall cleanliness of the outlet, including all equipment, to meet hygiene standards.
- Train and groom staff members, fostering a professional and service-oriented team environment.
- Enforce strict controls to uphold high service standards consistently.
- Collaborate with the Chef to address guest feedback related to food quality and presentation.
- Conduct daily pre-meal briefings with staff to align on service expectations and duties.
- Manage staff scheduling and assign daily responsibilities to optimize workflow.
- Ensure timely clearance of rooms associated with the outlet’s operations.
- Maintain logs of special events and operational discrepancies, providing recommendations for improvements to the Food & Beverage Manager.
- Coordinate with other departments such as Housekeeping, Engineering, Laundry, and Front Office to ensure smooth overall operations.
- Handle the presentation of cheques and manage financial transactions related to the outlet.
- Prepare annual capital and operational budgets, aligning financial planning with business goals.

Required Qualifications

- Overall professional experience ranging from 10 to 15 years, with at least 5 to 12 years of relevant experience in restaurant or hospitality management.
- Academic qualifications including a Bachelor of Arts (BA) or Faculty of Arts (FA) degree.

Competencies

- Strong written and verbal communication skills.
- Effective decision-making abilities under pressure.
- Flexibility and adaptability to dynamic work environments.
- Proven supervisory and team leadership skills.
- Strategic leadership capabilities to drive business growth and service excellence.
- Relationship-building skills to foster positive interactions with guests and staff.
- High tolerance for stress, maintaining composure during busy periods.

This position requires a proactive leader who can maintain operational excellence while delivering exceptional guest experiences. The application deadline for this role is 4th October 2026.