Retention Officer

Prime BPO & Telecommunications (Headquarters)

Rawalpindi , Pakistan

Apply Now

Posted 2 days ago 2 views Report Job

PRIME BPO is seeking a detail-oriented and confident Retention Officer to join their expanding team in Rawalpindi. This full-time, on-site position operates during night shifts and is ideal for candidates with prior BPO experience who excel in communication. The role focuses on managing retention efforts for Final Expense policyholders, requiring strong interpersonal skills and the ability to work in a target-driven environment.

Key Responsibilities
- Handle inbound and outbound retention calls specifically for Final Expense policyholders.
- Identify clients at risk of policy lapses and use effective closing techniques to retain them.
- Build rapport with clients, addressing objections empathetically and confidently.
- Consistently meet and exceed daily, weekly, and monthly retention targets.
- Maintain accurate and up-to-date records of all client interactions within the CRM system.
- Collaborate with the sales team to share insights and enhance retention strategies.

Required Qualifications
- Minimum of 6 months experience working on a Final Expense campaign is mandatory.
- Strong verbal communication and active listening skills.
- Proven ability to handle objections and close sales under pressure.
- Self-motivated, goal-oriented, and energetic individual.
- Comfortable working in a performance-driven, target-focused environment.
- Basic computer literacy and familiarity with CRM systems preferred.
- Regular students are not eligible to apply.

Preferred Qualifications and Benefits
- Competitive salary package starting at PKR 100,000 per month with uncapped performance-based bonuses.
- Professional and growth-oriented work environment fostering long-term career development in the BPO sector.
- Supportive management with structured processes to aid employee success.
- Complimentary meals, coffee, and tea provided on-site.
- Training allowance to support skill enhancement.
- Paid leave ranging from 12 to 16 days annually.
- Medical benefits included.
- Access to gym and salon memberships as part of employee wellness programs.

Candidates are encouraged to attend walk-in interviews held Monday to Friday from 6:00 PM to 12:00 AM at the company’s office located at Plot D-146, 6th Road, Satellite Town, Rawalpindi. For exact directions, searching “Prime BPO” on Google Maps is recommended.

This opportunity is ideal for individuals looking to build a rewarding career in the BPO industry with a focus on client retention. The role demands dedication, excellent communication, and a proactive approach to meeting retention goals in a dynamic, target-driven setting.