AMG Technologies 2.0, located in Bahria Town Phase 7, Islamabad, is seeking a Retention Specialist to join its US Medicare Campaign team. This position involves engaging with existing enrolled clients to ensure uninterrupted service, address any concerns, and foster long-term relationships. The role does not involve cold calling, as you will be working exclusively with active, enrolled customers. This is a full-time opportunity based in Rawalpindi, requiring the ability to work night shifts aligned with US hours.
Key Responsibilities:
- Communicate effectively with enrolled Medicare clients to ensure service continuity.
- Resolve client concerns promptly and professionally to maintain satisfaction.
- Build and maintain strong, long-term relationships with existing customers.
- Meet or exceed performance targets consistently.
- Work collaboratively within the healthcare team to support campaign goals.
Required Qualifications:
- Strong English communication skills, both verbal and written.
- Ability to work night shifts according to US time zones.
- Target-oriented mindset with confidence and professionalism.
- Female candidates are strongly encouraged to apply.
Preferred Qualifications and Benefits:
- Experience in Medicare or healthcare campaigns is advantageous but not mandatory.
- Opportunity to join a growing healthcare team and develop your career with AMG Technologies.
- Competitive monthly pay of up to Rs100,000.
- Work location is in person at the office in Rawalpindi.
- Walk-in interviews are conducted Monday through Friday from 6:00 PM to 12:00 AM at 3rd Floor, Amigos Square (Above Tim Hortons), Phase 7, Bahria Town, Islamabad.
This role is ideal for freshers looking to start a career in healthcare customer service while working in a professional and supportive environment. AMG Technologies offers a chance to grow within the healthcare sector, focusing on client retention and satisfaction without the pressure of cold calling.