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Call Center Agent

Rising Tech Solutions Unverified

Lahore , Pakistan

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Posted Dec 07, 2024 213 views

PKR. 35,000 - 60,000/Month

We are expanding our team and seeking an experienced Call Center Agent to join us. If you have a passion for sales, we want to hear from you.

Key Responsibilities:

  • Handling inbound and outbound calls with professionalism and efficiency.
  • Assisting customers with inquiries and providing information about Energy and Home Warranty products and services.
  • Resolving customer complaints and issues promptly, ensuring high customer satisfaction.
  • Leveraging prior experience in Energy and Home Warranty campaigns to drive sales and customer retention.
  • Utilizing persuasive communication skills to convert inquiries into sales opportunities.
  • Meeting and exceeding daily, weekly, and monthly sales targets and KPIs.
  • Maintaining accurate and detailed records of customer interactions and transactions.
  • Preparing and submitting regular reports on call activity and sales performance.
  • Collaborating with team members and supervisors to improve processes and outcomes.

Qualifications:

  • Minimum 2+ years of experience in call center roles, specifically in Energy Home Warranty campaigns.
  • Educational requirement: Intermediate (or equivalent).
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Ability to work effectively in a fast-paced, night-shift environment.
  • Proficiency in using call center software and CRM systems.

Work Schedule:

  • Night shift from Monday to Friday.
  • Fixed off on Saturday and Sunday.

Compensation:

  • Competitive base salary.
  • Daily, weekly, and monthly commissions based on performance.

Benefits:

  • Opportunity to work with a dynamic and supportive team.
  • Professional development and growth opportunities.
  • Attractive commission structure and performance incentives.

Pay: Rs35,000.00 - Rs60,000.00 per month

Ability to commute/relocate:

  • Lahore: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Preferred)

Skills

Telemarketing Skills Communication Skills Handle Outbound Calls Customer Satisfaction Management

Job Details

Industry:
Call Center
Functional Area:
Telemarketing
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Lahore, Pakistan
Gender:
No Preference
Age:
17 - 28 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 08, 2025
Posting Date:
Dec 07, 2024

Rising Tech Solutions

Call Center · 1-10 employees - Lahore
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