Digital Marketing & Customer Support Executive

Riwayat Tex is seeking a motivated and experienced Digital Marketing & Customer Support Executive to enhance the online presence and customer engagement for its textile products. This role requires a dynamic individual who can skillfully promote products across digital platforms, generate leads, and manage customer interactions with professionalism and efficiency. The ideal candidate will have at least five years of relevant experience and proficiency in content marketing, search engine optimization, social media management, and customer relationship management.
Responsibilities
The Digital Marketing & Customer Support Executive at Riwayat Tex drives the implementation of targeted online marketing strategies to boost brand visibility and product sales. This includes creating compelling content tailored to the textile industry, optimizing website and social media channels for search engines, and analyzing social media metrics to improve campaign effectiveness. Additionally, the executive is responsible for managing customer inquiries and feedback promptly to ensure a positive customer experience and build lasting relationships.

This position entails collaborating with the sales and product teams to align marketing initiatives with business goals. The executive will monitor market trends and competitor activities to identify new opportunities for growth. By leveraging customer relationship management tools, the role supports lead generation and nurtures prospective customers through the sales funnel. Maintaining a consistent voice and brand message across all communication channels is critical to success in this role.