Call Center Executive

RJ BPO Solution Unverified

Karachi , Pakistan

Posted Oct 17, 2020 189 views Report Job

PKR. 25,000 - 45,000/Month

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Job Description

If shortlisted, your interview will be taken in USA virtually.

The candidate should have an American English accent and interview will be taken virtually by an american. 

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Ameircan English Accent , strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Job Details

Industry:
Total Positions:
4 Posts
Job Shift:
Rotating
Job Type:
Job Location:
P.E.C.H.S, Karachi, Pakistan
Gender:
No Preference
Age:
20 - 55 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
Less than 1 Year - 9 Years
Apply Before:
Nov 18, 2020
Posting Date:
Oct 17, 2020
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RJ BPO Solution

Call Center · 51-100 employees - Karachi

Deals with healthcare related products and international sales

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