Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.
Key Responsibilities:
- Identify incident patterns and lead efforts to resolve recurring problems effectively.
- Drive continuous improvements in networking services by focusing on automation to manage scale and optimize operational efficiency through appropriate tooling.
- Provide technical expertise to conduct root cause analysis (RCA) for service-impacting incidents and develop strategies to prevent future occurrences.
- Utilize existing procedures and tools to safely implement network changes.
- Participate in operational rotations to provide break-fix support and on-call services, including nights, weekends, and holidays.
- Monitor network events using analytical problem-solving skills to mitigate incidents promptly.
- Coordinate with support teams and vendors to follow up on routine RCAs and ensure timely resolution.
- Perform firmware upgrades critical for mitigating network operational risks, especially for OCI strategic and commercial customers.
- Execute configuration refreshes to unblock new revenue/capacity and bring devices into a managed state, leveraging automation and scripting for routine tasks.
Required Qualifications:
- Minimum of 6 years of relevant experience in networking technologies, particularly in managing large-scale, data-driven projects.
- Strong expertise in Routing & Switching technologies with hands-on experience on Cisco, Juniper, and Arista platforms.
- In-depth knowledge of networking protocols such as TCP/IP, BGP, OSPF, MPLS, L3 VPNs, VRFs, STP, HSRP, CDP, and UDLD.
- Familiarity with various network operating systems including EOS, IOS, IOS-XR, NXOS, and JUNOS.
- Basic proficiency in Python scripting to automate tasks and support operational activities.
- Solid understanding of networking fundamentals and packet flow analysis using tools like packet sniffers.
- Experience in firmware upgrades and configuration management to support network stability and growth.
- Ability to work in a 24/7 rotational shift environment with a hybrid work model.
- Immediate to 30 days’ notice period availability is mandatory.
- Strong analytical and problem-solving skills with the ability to exercise independent judgment in complex situations.
Preferred Qualifications and Benefits:
- Experience in network data administration within large enterprise environments.
- Exposure to automation and scripting to enhance network operations and reduce manual intervention.
- Opportunity to join a forward-thinking organization committed to continuous reinvention and digital transformation.
- Work within a diverse and inclusive culture that encourages personal and professional growth.
- Engage in a dynamic role that supports critical infrastructure for strategic customers across multiple regions.
This position is open PAN India and requires immediate joiners or candidates with a notice period of up to 30 days. The role demands a proactive professional who thrives in a fast-paced, evolving environment and is passionate about leveraging technology to drive business success. Join Wipro to be part of a global team that values innovation, collaboration, and the power of reinvention.