As a Product Support Intern at Rozee.pk, you will play a vital role in ensuring the smooth operation of our platform and delivering high-quality support to our users. You will have the opportunity to work closely with the Product Support and Development Team, gaining valuable experience.

Responsibilities:

  1. Respond promptly to user inquiries via email, tickets, and phone, providing accurate and helpful information.
  2. Assist users in navigating the Rozee.pk platform, troubleshooting issues, and resolving technical problems.
  3. Document user interactions and resolutions accurately in the support ticketing system.
  4. Collaborate with cross-functional teams, including Product Development, to escalate and resolve complex issues.
  5. Conduct research and analysis to identify patterns and trends in user inquiries, contributing to ongoing improvements in product usability and customer support processes.
  6. Uphold Rozee.pk's commitment to delivering exceptional customer service and ensuring user satisfaction.
  7. Manage time effectively to prioritize tasks.
  8. Continuously seek opportunities for self-improvement and professional development.

Qualifications:

  1. Excellent communication skills, both written and verbal, with the ability to articulate technical concepts clearly and concisely.
  2. Strong problem-solving and analytical skills, with the ability to think critically and troubleshoot issues effectively.
  3. Exceptional time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
  4. Proficiency in email writing and call handling, demonstrating professionalism and empathy in all interactions with users.
  5. Fresh graduates from a Computer Science, Business Background, or Media field will be preferred.
  6. Enthusiasm for learning and a proactive attitude toward tackling new challenges.
  7. Ability to work effectively both independently and as part of a team in a fast-paced environment.

Benefits:

  1. Hands-on experience in a dynamic and innovative technology company.
  2. Opportunity to work alongside experienced professionals and gain insights into the tech industry.
  3. Exposure to a diverse range of tasks and responsibilities, allowing for personal and professional growth.
  4. Competitive internship stipend.
  5. Potential for future employment opportunities based on performance and business needs.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulberg, Lahore, Pakistan
Gender:
No Preference
Age:
20 - 25 Years
Minimum Education:
Bachelors
Career Level:
Intern/Student
Minimum Experience:
Fresh
Apply Before:
Jun 01, 2024
Posting Date:
May 21, 2024

ROZEE.PK

Recruitment / Employment Firms · 101-200 employees - Lahore

Rozee is Pakistan's # 1 online job site which connects talent with opportunity. Rozee provides services to job seekers and employers by providing them one platform for job searching and hiring, respectively. As Pakistan’s largest online recruitment platform, it is used by over 100,000 employers and 9.5 million professionals. Since its inception, Rozee’s platform has facilitated over 1 million job placements and has the largest database of searchable CV’s in Pakistan.

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