Posted Jan 09, 2017 2 views
Brief description of the job:
· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
· Follow up to ensure that appropriate actions were taken on customers’ requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
Skills & Abilities:
· Possess Knowledge of Call Centre Operations
· Must be flexible to work in shifts
· Excellent communication skills
Perks: Permanent Employment Status, & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
Job Details
SAFA Worldwide Pvt Ltd
pSafa Worldwide is a company that specializes in data aggregation and lead generation. Using proprietary software it enables companies to target consumers whose behavior will ultimately trigger a purchase, even if that purchase is in another market sector./p
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