Customer Service Representative

Sale Finder Unverified

Lahore , Pakistan

Posted Feb 20, 2020 118 views

PKR. 15,000 - 18,000/Month

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Job Description

This is an opportunity to be part of an exciting new tech start-up in Pakistan. We are a multi-national digital marketing company delivering solutions used by millions of customers around the world each month. Our next project is being launched in Pakistan and is expected to take the nation by storm.

If you’re smart, highly entrepreneurial, and looking for the opportunity to grow rapidly into a management-level role, then this could be the dream job you’ve been looking for!

Responsibilities

  • Manage large amounts of incoming and outgoing calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Reply to emails, sms and facebook messages

Requirements

  • Proven customer support experience or experience as a client service representative
  • Good communication and language skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication
  • Ability to multi-task, prioritize, and manage time effectively

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulberg 2, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Mar 24, 2020
Posting Date:
Feb 20, 2020
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Sale Finder

Information Technology · 11-50 employees - Lahore

SaleFinder is not an online shopping site but allows you to search online before you head to the shops. Some retailers that advertise with SaleFinder have online shopping available on their own website and where this is available you will find a 'buy now' link on products that can be purchased onlin ...Read More

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