Customer Support Executive

Sale Finder Verified

Lahore , Pakistan

Posted Nov 26, 2021 51 views

PKR. 20,000 - 30,000/Month

Apply For This Job

Close

Job Description

This is an opportunity to be part of an exciting tech business in Pakistan. We are a multi-national digital marketing company delivering solutions used by millions of customers around the world each month. Our next project has been launched in Pakistan and is expected to take the nation by storm.

If you’re smart, highly entrepreneurial, and looking for the opportunity to grow rapidly into an entry-level role, then this could be the dream job you’ve been looking for!

Responsibilities

  • Manage large amounts of incoming, outgoing calls & live chat
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Reply to e-mails, WhatsApp and Facebook messages
  • Manage general sales leads

Requirements

  • Proven customer support experience or experience as a client service representative
  • Good communication and language skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Can work on latest technology base platforms

Job Details

Total Positions:
3 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gulberg 5, Lahore, Pakistan
Gender:
No Preference
Age:
18 - 28 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - 3 Years
Apply Before:
Dec 27, 2021
Posting Date:
Nov 26, 2021

Work Environments

Supervisor’s gender:
Either
Percentage of female coworkers:
20-29%
Flexible work time:
Yes
Remote work option:
No
Transport allowance:
No
Dedicated vehicle / Pick-and-Drop:
No
Overnight travel requirement:
Not at all
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Sale Finder

Information Technology · 11-50 employees - Lahore

SaleFinder is not an online shopping site but allows you to search online before you head to the shops. Some retailers that advertise with SaleFinder have online shopping available on their own website and where this is available you will find a 'buy now' link on products that can be purchased onlin ...Read More

Similar Job Titles

Customer Support Executive - Domestic

ibex, Multiple Cities, Pakistan
Posted Jan 26, 2022

Customer Support Executive

Fast Cables Limited, Lahore, Pakistan
Posted Jan 24, 2022

Customer Support Executive

Posted Jan 29, 2022

Customer Support Executive

Cyber System (Pvt) Ltd, Lahore, Pakistan
Posted Jan 26, 2022
View All