Sale Support Liaison

Mech Connect Consulting is an e-commerce support company dedicated to helping businesses improve their online visibility and operational efficiency. By specializing in digital product listings, data entry, and marketplace management, the company focuses on optimizing product information, streamlining workflows, and enhancing the accuracy of online catalogs. Team members work closely with clients from various industries to strengthen their digital presence and performance across multiple marketplaces. The company provides a structured environment where detail-oriented professionals can contribute to measurable business growth.

The Sales Support Liaison is a full-time, on-site position based in Karāchi. This role plays a vital part in supporting the sales and business development teams by managing client inquiries, coordinating follow-ups, and maintaining accurate records of customer interactions. The liaison assists in preparing sales documentation, supports product listing details for client presentations, and tracks leads and opportunities within internal systems. Daily tasks include responding promptly to customer queries, ensuring timely resolution of issues, collaborating with internal teams to enhance service quality, and contributing to customer satisfaction and retention efforts. The role requires consistent on-site communication and strict adherence to established processes and service standards.

Key Responsibilities
- Manage and respond to client inquiries promptly to maintain strong customer relationships.
- Coordinate follow-ups with potential and existing clients to support sales and business development efforts.
- Prepare and organize sales documentation and assist with product listing details for presentations.
- Track leads, opportunities, and customer interactions using internal CRM or sales support tools.
- Collaborate with cross-functional teams to resolve customer issues and improve overall service quality.
- Maintain accurate and up-to-date records of customer communications and sales activities.
- Support initiatives aimed at increasing customer satisfaction and retention.
- Ensure compliance with company processes and service standards through consistent on-site presence.

Required Qualifications
- Strong verbal and written communication skills for effective interaction with customers and internal teams.
- Proven customer service abilities to manage inquiries, resolve issues, and foster long-term client relationships.
- Basic understanding of sales and business development processes to assist with lead follow-up and opportunity tracking.
- High attention to detail and accuracy in data entry, documentation, and record-keeping.
- Ability to work on-site in Karāchi and collaborate effectively within a team environment.
- Proficiency in basic office software; familiarity with CRM or sales support tools is advantageous.

Preferred Qualifications and Benefits
- Previous experience in e-commerce, sales support, or customer-facing roles is considered an asset.
- Opportunity to work within a dynamic consulting firm focused on digital marketplace growth.
- Exposure to diverse industries and the chance to contribute to measurable business improvements.

This role is ideal for professionals who thrive in structured environments and are committed to supporting sales operations through excellent communication, organization, and customer service skills.