Sales Agent / Customer Service Representative (CSR)

We are seeking a dedicated Sales Agent / Customer Service Representative (CSR) to join our Sales & Customer Support team on a full-time basis. The ideal candidate will be responsible for managing customer interactions, promoting products and services, and achieving sales targets. This role requires excellent communication skills, a professional demeanor, and the ability to work effectively both independently and as part of a team in a fast-paced environment.

Key Responsibilities:
- Make and receive customer calls, addressing inquiries promptly and professionally.
- Provide accurate information about company products and services.
- Follow up with potential customers and leads to nurture relationships.
- Promote and sell company offerings, converting leads into successful sales.
- Maintain detailed and up-to-date customer records within the CRM system.
- Handle customer objections and resolve basic issues to ensure satisfaction.
- Consistently meet or exceed assigned sales and performance targets.
- Foster and maintain professional relationships with customers to encourage repeat business.

Required Qualifications:
- Minimum education of Matriculation or Intermediate level.
- Strong English communication skills, both verbal and written.
- Confident and professional personality with excellent interpersonal skills.
- Ability to handle customer calls and inquiries in a courteous and effective manner.
- Proficiency in basic computer operations and familiarity with CRM software.
- Strong sales aptitude, including negotiation and objection-handling skills.
- Ability to follow up diligently with leads and convert prospects into customers.
- Comfortable working with daily and weekly sales targets and KPIs.
- Good listening skills and a problem-solving mindset.
- Punctual, motivated, and eager to learn and grow professionally.
- Ability to perform well under pressure and contribute positively within a team environment.

Preferred Qualifications and Benefits:
- Previous experience in sales, call centers, telesales, or customer service is highly desirable, though fresh candidates with strong communication skills are encouraged to apply.
- Competitive salary with performance-based commissions and bonuses.
- Comprehensive training and career development opportunities to enhance skills and advance within the company.
- A professional and supportive working environment that fosters growth.
- Opportunities for career progression based on performance and dedication.

Additional Information:
The position is based at DHA Phase 8, Building 16R, 4th Floor. Working hours are fixed, and the role requires in-person attendance. The salary range for this position is between Rs. 20,000 to Rs. 50,000, with potential earnings up to Rs. 70,000 per month depending on performance.

This role offers a great opportunity for individuals looking to build a career in sales and customer service with a reputable organization. If you are motivated, communicative, and goal-oriented, we encourage you to apply and become part of our dynamic team.