Sales Agent- Inbound Telecom

Position Purpose The Sales Agent – Inbound Telecom is responsible for managing inbound customer interactions, identifying customer requirements, providing accurate information regarding telecom products and services, and converting customer inquiries into successful sales through ethical and consultative cross and upselling techniques. The role contributes directly to revenue generation, customer satisfaction, and client retention while ensuring compliance with organizational and client-specific standards.

Key Responsibilities Customer Engagement

Handle inbound customer calls professionally while maintaining company service standards.

Understand customer requirements through effective questioning and active listening.

Recommend the most suitable telecom products, plans, and value-added services.

Build customer confidence by providing accurate product knowledge and transparent information.

Deliver an exceptional customer experience during every interaction.

Sales Responsibilities

Achieve assigned daily, weekly, and monthly sales targets.

Maximize revenue opportunities through upselling and cross-selling where appropriate.

Accurately explain pricing, promotions, service agreements, and applicable terms.

Ensure all sales transactions are completed accurately and in accordance with company policies.

Customer Service s Compliance

Resolve customer inquiries professionally within the defined scope of authority.

Maintain complete compliance with client requirements, internal SOPs, and applicable regulations.

Protect confidential customer information at all times.

Ensure accurate documentation of customer interactions within the CRM system.

Operational Responsibilities

Maintain attendance, punctuality, and schedule adherence.

Attend all training sessions, coaching meetings, calibrations, and product briefings.

Continuously improve product knowledge and sales techniques.

Perform any additional responsibilities assigned by management related to business operations.

Key Performance Indicators (KPIs)

Sales Target Achievement
Revenue Generating Units (RGUs)
Close Rate
Conversion Rate
Install Rate
Cancellation Rate
Average Revenue per Sale
Quality Assurance Score
Compliance Score
Attendance C Adherence
Productivity
Customer Satisfaction (CSAT)

Authority The Sales Agent may:

Recommend products within approved guidelines.

Resolve standard customer queries.

Escalate complaints, technical issues, and exceptions to the Team Lead.

Qualifications

Intermediate or Bachelor’s Degree preferred.

Previous experience in Telecom/BPO Sales is preferred.

Fresh candidates with excellent communication skills may be considered.

Experience

01–2 years of inbound or outbound sales experience.

Experience in inbound telecom campaigns will be an added advantage.

Technical Competencies

Inbound Sales
Consultative Selling

Cross-selling C Upselling

Objection Handling
Customer Service
CRM Systems
Product Knowledge
Call Handling
Computer Literacy

Behavioral Competencies

Customer Focus
Accountability
Integrity
Professionalism
Communication Skills
Teamwork
Adaptability
Problem Solving
Time Management
Result Orientation

Working Conditions

Office-based environment

Night shift

Target-driven inbound sales environment

Continuous customer interaction via telephone

Skills

Pricing training-certification time-and-attendance customer-relationship-management-crm CRM candidate-relationship-management customer-data laws-and-regulations standard-operating-procedure-sop policies-and-practices hubspot-inbound Cross-Selling sales-goals value-added-services customer-engagement customer-experience-and-engagement compliance customer-satisfaction Upselling Telecom

Job Details

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Age:

18 - 65 Years

Minimum Education:

Bachelors

Career Level:

Mid-Level

Maximum Experience:

2 Years

Apply Before:

Oct 28, 2026

Posting Date:

Oct 22, 2026

funavry technologies

· 11-50 employees - Islamabad

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