Sales Agent

Nureh Travel & Tours is a family-owned travel agency committed to making global travel accessible and straightforward for a diverse clientele. Specializing in comprehensive travel planning, booking, and support services, the company caters to a wide range of destinations and budgets. With a particular emphasis on Umrah, Nureh offers tailored packages and expert guidance to support travelers on their spiritual journeys. The team prides itself on ethical practices, personalized service, and delivering seamless, stress-free travel experiences. Joining Nureh means becoming part of a close-knit team that values integrity, reliability, and exceptional customer care.

Key Responsibilities
The Sales Agent will work full-time in a hybrid role based in Karachi, combining on-site presence with remote work flexibility. Daily duties include managing customer inquiries, providing detailed information about travel packages—especially those related to Umrah—and assisting travelers with itinerary planning, bookings, and modifications. The agent will proactively engage potential customers, present various travel options, explain pricing structures, and close sales in accordance with company policies. Additional responsibilities involve managing insurance add-ons, accurately documenting customer interactions, and maintaining records within internal systems. Collaboration with colleagues to resolve issues, participation in ongoing product and compliance training, and contributing to a positive, service-oriented workplace culture are also essential aspects of the role.

Required Qualifications
Candidates should possess strong communication skills, both verbal and written, enabling clear interaction with customers and team members. Proven customer service abilities are critical, with an emphasis on empathy, problem-solving, and fostering long-term customer relationships. Demonstrated sales skills, including lead follow-up, negotiation, and closing travel package bookings, are necessary. A solid understanding of travel-related insurance products is required, along with the ability to explain coverage options and assist customers in selecting appropriate policies. Experience in training activities, such as learning new systems and sharing knowledge with peers, is important. Candidates must be comfortable working in a hybrid environment in Karachi and exhibit strong time management and self-organization skills. Basic proficiency with computer systems, booking platforms, and common office software is expected. The ability to work inclusively with people from diverse backgrounds and handle sensitive customer needs with discretion is essential. A minimum of a high school diploma is required, with further education in business, travel, or related fields considered an advantage.

Preferred Qualifications and Benefits
Prior experience in travel, tourism, or hospitality is highly beneficial, particularly in Umrah or religious tourism sectors. The role offers the opportunity to be part of a supportive and ethical team focused on delivering personalized travel experiences. Flexibility through a hybrid work arrangement supports work-life balance while maintaining strong team collaboration.